This is a Community Employment Scheme vacancy and certain eligibility is required: Eligibility Information
The Receptionist is responsible for providing secretarial, clerical, and administrative support in order to ensure that services are provided in an effective and efficient manner.
Shift Times: 3pm - 10pm, 3 shifts per week.
Overview:
* Ensure all visitors to the YMCA are welcomed in a friendly and professional manner.
* Provide all customers/visitors with the information they require in a timely and professional manner following all systems in place.
* Deal with general enquiries including bookings both in person and by telephone.
* Operation of the public address system.
* Hiring of equipment, taking of deposits, selling goods, and giving change.
* Maintain a good product knowledge of the services available across the YMCA.
* Ensure that the reception area is maintained in a clean and tidy manner at all times.
* Ensure that cash handling procedures are adhered to.
* Ensure all systems/processes/procedures are completed during and at the end of each shift.
Main Job Tasks and Responsibilities:
* Take bookings and monies and reconcile cash with bookings at the end of the day.
* Control entry into the YMCA.
* Be responsible for the safe handling, administration, and storage of all financial transactions.
* Be responsible for the efficient and accurate operation of the computer-based booking system.
* Provide a first line of communication for enquiries, complaints, and messages.
* Provide information and advice wherever possible on YMCA activities and services.
* Liaise with the Management team to seek consistent improvements in efficiency and customer service.
* Attend team meetings and staff training sessions as required.
* Be knowledgeable of the different services within the organisation.
* Provide general administrative and clerical support.
* Upsell Crèche, Gym Membership, and Room Rentals.
* Manage and resolve customer complaints and compliments.
* Process orders, forms, applications, and requests.
* Communicate and coordinate with internal departments.
* As a term of employment, undertake such other duties and hours of work as may be reasonably required.
The YMCA, as your employer, is committed to implementing and reviewing control measures to help prevent the spread of the Covid-19 virus. You will be required to undertake training and retraining where necessary, as outlined by the YMCA.
Job Type: Part-time
Pay: €259.50 per week
Expected Hours: 19.5 per week
Benefits:
* Childcare
* Gym membership
Schedule:
* Night shift
Application Question:
* Are you eligible for the Community Employment Scheme?
Work Location: In person
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