Money Adviser
A leading independent service provides confidential support to individuals facing financial difficulties or debt, operating in over 60 offices nationwide. Experienced money advisers work with clients to manage various debts, including mortgages, personal loans, credit card debt, and debts to legal moneylenders. Their services encompass creating tailored budget plans, negotiating with creditors, and providing ongoing support to help clients regain financial stability.
Key Responsibilities:
* To support the development, implementation, and coordination of policy, best practice, and procedures within the context of the company's aims and objectives.
* To provide advice, support, and advocacy in relation to money management and consumer debt.
* To advise clients on a one-to-one basis who are in debt or in danger of getting into debt.
* To negotiate with creditors on behalf of clients, where necessary.
* To maintain complete and accurate records.
* To stay up to date with legislation, policy, and practice and attend training courses, seminars, and meetings as directed by the company Director.
* To support the Manager with report preparation, submissions, and social policy work.
* To support the planning and implementation of a Community Education / Debt Prevention Programme.
* To build and maintain effective working relationships with other agencies and organisations for the benefit of clients.
* To participate in the development and delivery of strategies to promote the service through local media, literature, exhibitions, and other channels.
* To perform ad hoc duties, including regional responsibilities, as required.
Requirements:
* A recognised third-level qualification at a minimum of Level 7 on the National Framework of Qualifications, preferably in Finance, Law, Social Science, or Community Development.
* Three years of relevant work experience in consumer debt, money management, finance, or advocacy.
* Demonstrated strong communication skills, both verbal and written.
* A strong awareness of quality customer service and excellent interpersonal understanding.
* Experience working in an advice/advocacy role with diverse individuals and groups, particularly those experiencing difficulty coping with their situation.
* Proven ability to represent and negotiate on a client's behalf.
* Ability to work effectively on own initiative and as a member of a small team.
* Excellent organisational, administrative, and IT skills.