Radisson RED Galway is a new and exciting addition to Galway City.
It is the first Radisson RED property in Ireland and a welcomed addition to the city.
Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvre Spa, Radisson RED Galway has its own distinct personality.
We are searching for an ambitious and charismaticFront Office Supervisor to join our team at Radisson RED Galway.
Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other.
The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair.
Innovation is our heartbeat.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries.
Radissons overarching brand promise is Every Moment Matters with a signature Yes I Can!
service ethos.
About The Role: Radisson RED is on the lookout for an Front Office Supervisor to join our buzzing team.
If youre all about delivering top-notch service with a side of flair and fun, we want you to help us redefine the front desk experience with us!
As our Front Office Supervisor youll be the co-captain of our front desk crew, ensuring every guest interaction is smooth, memorable, and infused with that unique Radisson RED spirit!
Youll support the Front Office Manager in leading the team, handling the hustle and bustle of daily operations, and making sure our guests feel valued from check-in to check-out.
In this role, youll be juggling multiple tasks, such as supervising the front desk team and managing reservations to resolving guest issues and coordinating with other departments.
Your mission is to create us create a seamless and vibrant experience that keeps our guests coming back for more!
Youll bring your A-game to every shift, making sure our lobby is lively, welcoming, and always on point.
Were looking for someone with a proven track record in front office operations, exceptional communication skills, and a knack for leading a team.
You should be a proactive problem-solver, a people person, and a hospitality pro who knows how to keep things running smoothly and guests smiling.
If youre ready to bring your energy and expertise to Radisson RED, we want to hear from you!
Minimum experience:3+ years of relevant experience in Front Office.
Minimum education requirements:National academic qualifications.
Roles & Responsibilities: 1.
Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
2.
Lead and collaborate with the team to maximise guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
3.
Challenge front office staff to utilise yield management, occupancy and average room rate to maximise rooms revenue.
4.
Support and deliver on the strategies and objectives of the front office department, taking ownership for assigned areas of responsibility and deputising for the Head of Department in their absence.
5.
With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
6.
Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled, and that target productivity and performance levels are attained 7.
Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
8.
Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on ad hoc projects.
9.
Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Competencies & Skills Requirements: Proven experience in a front office position, ideally within a hotel environment Ability to adapt to changing service environments Good leadership skills with a hands-on approach and lead-by-example work style Commitment to exceptional guest service with a passion for the hospitality industry Ability to find creative solutions, offering advice and recommendations Personal integrity, with the ability to work in an environment that demands excellence Strong communication and listening skills Ability to work collaboratively across functions and cultures Skilled with Microsoft Office software, especially in Excel An open, positive and communicative personality Ability to handle multiple challenging priorities and assignments Skills: Opera Supervision Front Office Benefits: Meals on duty competitive salary