Key Account Manager
Foster strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high-level customer satisfaction.
This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer's broader business needs.
Responsibilities:
* Strategic Planning: Develop and execute long-term account strategies that align with customer goals and drive business growth.
* Relationship Building: Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor.
* Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements.
* Account Health Management: Monitor the overall health of the account, proactively identifying and addressing potential risks.
* Escalation Management: Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction.
* Business Alignment: Understand the customer's business objectives and challenges and align our services to meet those needs.
* Performance Metrics: Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention.
* Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing and Operations) to ensure customer success.
Candidate Requirements:
* Bachelor's degree in business, or a related field.
* 3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.
* Fluency in English is required; proficiency in additional European language(s) is a plus.
* Excellent communication and interpersonal skills.
* Ability to understand and align with customer business objectives.
* Strong negotiation and contract management skills.
* Proven track record of managing complex accounts and driving growth.
* Strong problem-solving skills and the ability to manage escalations effectively.
* Proficiency in CRM tools and Microsoft Office Suite.
* Flexibility to travel within Europe/UK/Nordics to meet with key clients.
* Prior experience in a similar role within the data centre or logistics industry would be an advantage.
Competencies:
* Strategic Thinking: Ability to think long-term and develop strategic plans that align with business goals.
* Customer Focus: Deep understanding of customer needs and the ability to anticipate future requirements.
* Leadership: Ability to lead cross-functional teams and influence without direct authority.
* Results-Oriented: Focused on achieving targets and driving continuous improvement.
The remunerating package, including salary and benefits, is negotiable depending on experience.
The estimated salary for this position is €80,000 - €100,000 per year, depending on experience and qualifications.