Warehouse Manager
We are seeking a highly skilled Warehouse Manager to oversee the daily operations of our fast-growing webstore.
Key Responsibilities:
* Order Fulfillment: Oversee the daily operations of order picking, packing, and dispatching to ensure timely and accurate delivery.
* Systems Management: Maintain the CMS system with up-to-date and accurate information, ensuring accessibility for all users.
* CUSTOMER SERVICE: Address customer complaints and queries promptly and proactively to maintain high satisfaction levels.
* Returns Management: Manage webstore returns efficiently while identifying and implementing process enhancements.
* People Management: Lead the webstore warehouse team by assigning tasks to key service areas and ensuring optimal performance.
* Logistics Partner Relations: Negotiate competitive rates with logistic partners to guarantee timely collections and efficient delivery packing.
Requirements:
* Extensive experience in a modern webstore environment with a strong understanding of customer expectations.
* Hands-on expertise in supervising and managing order selection, preparation, and shipment.
* Proficient in using and operating INTACT systems and other relevant platforms.
* Strong customer service background with proven ability to resolve complaints effectively and efficiently.
* Skilled in managing webstore returns, with a focus on identifying and implementing process improvements.
* IT proficient with advanced knowledge of Microsoft Office applications.
* Excellent interpersonal and communication skills, capable of influencing stakeholders at all organizational levels.
* Demonstrated leadership ability to guide teams and achieve results through collaboration and teamwork.
* Results-driven with a proven track record of achieving targets and exceeding expectations.
* Positive, adaptable, and resilient, with a problem-solving mindset and a can-do attitude.
* Attention to detail with the ability to identify opportunities for continuous improvement in processes and workflows.
* Commercially minded with the ability to deliver high-quality results within tight deadlines.