Job Title: Customer Excellence & Medical Solution
Lilly, a global healthcare leader, is seeking a talented individual to join our team in Cork. As part of our diverse and innovative organization, you will play a critical role in delivering exceptional customer experiences and medical solutions.
About Lilly:
We unite caring with discovery to make life better for people around the world. Our employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.
Customer Excellence & Medical Solution Role:
The purpose of this role is to provide timely, professional, and quality responses to medical/pharmaceutical inquiries from customers. You will align to standards and focus on customer experience (CX), documenting all customer interactions and ensuring regulatory compliance.
Responsibilities:
* Provide quality responses to medical/pharmaceutical inquiries from customers.
* Align to standards and focus on customer experience (CX).
* Document all customer interactions and ensure regulatory compliance.
* Ensure immediate notification of Affiliate Responsible Complaint Person/Affiliate Responsible Quality Person where applicable.
Requirements:
* Bachelor's degree or equivalent in health care, natural sciences, pharmacy, nutritional specialists, or a related discipline.
* Excellent active listening skills and effective verbal skills to respond to customers.
* Excellent written skills to succinctly, accurately, and objectively respond to customers' queries.
* Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
What We Offer:
Lilly offers a premium workspace with flexible hybrid working options, healthcare, pension, and life assurance benefits, subsidized canteen, onsite gym, travel subsidies, and on-site parking. In-house People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives enhance the career experience for our colleagues.
Estimated Salary:
€50,000 - €70,000 per annum, depending on qualifications and experience.
Location:
Cork, Ireland.
Join Us:
Lilly is an equal opportunities employer and welcomes applications from diverse candidates. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form.