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Client:
Location:
Limerick City, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d0b201ea0815
Job Views:
47
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
We are seeking a full-time Team Leader for our cheese counter at Dunnes stores Jetland in Limerick. This is an opportunity to gain skills and develop your existing knowledge of Irish and European food production and culture through our in-house training and practical experience. The successful candidate will understand the importance of working with and promoting artisan food producers.
1. Purpose and Scope of Position
The Team Leader takes ownership of the day-to-day operation of the Counter. They are responsible for guiding individuals and leading the team to achieve objectives, maximising sales, managing stock levels, merchandising, and directing the team to ensure the delivery of the highest possible standards of customer service.
2. Key Responsibilities
* Managing and directing the team (cheesemongers); allocating tasks, managing breaks, monitoring standards of work, training new team members, rostering using dedicated software.
* Help foster a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
* Follow and comply with established procedures for HACCP, cleaning routines, food safety, and workplace safety; ensuring all areas are kept extremely clean and tidy.
* Maintain appropriate levels of stock, placing orders, processing deliveries, and dealing with queries from Sales and Warehouse.
* Supervising promotions, tastings, and supplier visits.
* Serving customers: dealing with customer queries, complaints, returns, and special requests.
* Model and deliver exceptional standards of customer service.
* Quality control: assisting in dealing with quality issues, handling the Supplier Feedback process, and communicating with Sales and Warehouse regarding quality and food safety issues.
* Collaborating with the Retail Management team and other Team Leaders on day-to-day matters and strategic projects.
* Developing and maintaining a good working relationship with the host store management team.
* Ad hoc duties as required, necessary to fulfil the role and needs of the business effectively.
3. Department Structure
Reporting to: Area Manager
4. Qualifications/Experience/Skills
* At least 1 years' experience in a similar role preferable.
* Minimum 2 years' experience in a food retail environment.
* Excellent knowledge of Irish and European farmhouse cheese.
* Previous experience supervising a team desirable.
* HACCP trained.
* Excellent customer service and communication skills.
* Organised and calm under pressure.
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