Job Location: Dublin preferred, Hybrid role
Department: Global Technology & Operations is responsible for technology development, infrastructure, information and cyber security, data strategy and analytics, customer service, and operations in support of all lines of business across 40+ markets around the world.
The Opportunity The AVP, Strategy & Planning role works closely with the VP of EMEA Service & Operations in directing activities that support a variety of business planning functions.
This person will partner closely with the EMEA Service & Operations Leadership team to help ensure that business plans, programs, metrics, and objectives are tracked and reported accordingly.
This role also develops comprehensive presentations, new metrics reports and other strategies under little direction and partners with Human Resources, Finance and Corporate Communications to drive execution.
This position collaborates with other leaders to build/refine business and marketing strategies, develop action plans, manage operational results, and develop executive reporting and related communication.
The incumbent needs to be data oriented, analytical, creative, works well across organizations, is detail-oriented, can integrate information from many sources, thinks holistically, and has a strong sense of business acumen.
Key Relationships: Reports to: VP of EMEA Service & Operations; Global Customer Service & Operations
How You'll Help Us Build a Confident Future (Key Responsibilities) Support and provide strategic advice to the VP, EMEA Service & Operations; participates in meetings with senior leaders to provide strategic advice, guide and oversee strategically important projects.
Act as a liaison between the EMEA Service & Operations organization and associates throughout GCSO to drive key initiatives, ensure results and prioritization of tasks and projects.
Demonstrates the ability to proactively lead and manage complex Business Controls or on-demand enterprise strategic projects and processes, as requested by the VP, EMEA Service & Operations in line with strategic initiatives; is responsible for maintaining momentum and ensuring project deliverables are met.
Facilitation and planning of agenda of staff meetings: Lead and participate in the VP, EMEA Service & Operations Leadership Team Meetings including, but not limited to, Town Halls, On-site/Off-site meetings, meetings with direct reports, meetings with GSCS senior leadership teams.
Facilitation and planning of Enterprise-wide initiatives: Drive key initiatives, acting as Champion and Change Agent on behalf of the VP, EMEA Service & Operations, including MyVoice.
Leads change across a variety of stakeholders to deliver results with multiple deadlines and shifting priorities; able to achieve results in ambiguous context.
Leverage innovative and analytical thinking, preparing, and implementing action plans and leading improvement initiatives.
Demonstrates strong influencing, communication, writing and facilitation skills.
Builds relationships at all levels of the organization, including the ability to resolve issues and seek consensus among diverse groups of stakeholders.
Demonstrates strength in strategic thinking, identifying key business issues and opportunities, creating business strategies, and driving results across diverse internal teams and/or external partners.
Analyzes complex situations, learns quickly, and synthesizes corresponding solutions, options, and action plans.
Track strategic business plans and initiatives for EMEA Service & Operations.
Develop internal framework to measure business plan objectives and ensure that targets and timelines are tracked and met.
Collect key performance metrics from various sources, and using management analysis tools, completes complex analyses such as cost projections, feasibility studies, benchmark comparisons, and other reports.
Prepare recommendations for senior management review using data developed from analyses.
What You Need to Succeed (Required Qualifications) 10+ years of experience, preferably a mix of management consulting, financial services and/or technology, customer service or operations 8-10+ years of relevant work experience, including proven success in planning, governance, and execution in positions of similar scope and complexity Bachelor's degree in Business Administration or equivalent Proven track record of building collaborative partnerships and alliances at all levels while holding people accountable; ability to operate effectively in a global and highly matrixed environment Strong Executive leadership skills.
Collaborative partner able to influence and drive accountability across organizational, geographic and domain boundaries for alignment, approvals, decision-making and governance.
Experience leading large, global matrix managed initiatives Excellent interpersonal, verbal/written communication and presentation skills Strong quantitative and critical thinking capabilities Demonstrated ability to develop and successfully execute programs to motivate staff Ability to influence and communicate the organization's direction and ensure results are achieved Prior experience managing or coordinating complex projects, including the ability to create and execute project plans.
What Can Give You an Edge (Additional Skills) Thinks Strategically – Sets direction aligned to the company's strategy, applying external and global perspective to meet local and global needs.
Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.
Benefits We Offer Our Ireland benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
We are committed to employee care by delivering comprehensive inclusive offerings and cultivating an environment that drives professional growth, purposeful work, and a supportive culture.
Our benefits package includes hybrid work, career development and professional qualification support, full private health insurance for employees and their immediate family members, income protection, defined contribution pension benefits and much more
About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers.
With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future.
United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible.
Join us
#J-18808-Ljbffr