Friends Manager The National Gallery of Ireland (the Gallery) is Irelands major national cultural institution devoted to the collection and care of fine art. Comprising over 17,000 paintings, drawings, watercolours, miniatures, prints, sculpture and decorative arts, the institution's extensive holdings include masterpieces by many of the most celebrated figures in the history of western European art. In addition, the Gallery houses the most representative collection of historic Irish art. Funded mainly by the State, the Gallery employs more than 180 staff and provides free access to the public 361 days a year. In 2023, the Gallery received numerous awards and accreditations. These included the Triple Lock Standard, which recognises Irish charities that have achieved excellence in governance, financial reporting, transparency and ethical fundraising. The Friends of the National Gallery of Ireland (FNGI) was established in 1986 to support the activities of the Gallery by recruiting membership, to encourage an appreciation of painting, sculpture and architecture. It is a self-funding organisation with charitable status (RCN 20158958). It is committed to promoting the Gallery and its collections and to expanding awareness and appreciation of the visual arts through a range of educational and social events. Members play an important role in supporting the Gallery in various aspects of its work and can avail of a number of benefits related to membership. The FNGI wishes to recruit a Friends Manager for a 12-month specified-purpose contract. The purpose of this role is to ensure the effective management, revenue growth and service delivery of FNGI. Reporting to the Head of Development, (National Gallery of Ireland - or nominated deputy), the successful candidate will: Lead the team in delivering the Friends annual action plan to increase membership and income, with an emphasis on growth, sustainability and exceptional programming Coordinate an excellent customer service for FNGI members Write detailed reports to account for all FNGI activity Have responsibility for the health, safety and welfare of the FNGI team Manage membership systems, and liaise with system providers Manage the day to day operations of the office and Friends desk, including organisation of rostering, cover for leave and the day to day duties of relevant team members Manage the database(s) (Ticketsolve & E-tapestry) Ensure membership administration is efficient, with clearly documented policies and drive continuous improvement and development in this area Develop and maintain accurate membership records Ensure GDPR compliance is upheld Work closely with the Finance Department regarding payment run schedules, to ensure direct debit payments and Purchase Order deadlines are met Collaborate with the Development Department on donor prospecting and stewardship Manage customer complaints as and when required Collaborate on budgeting and re-forecasting, as required Carry out other duties and responsibilities as requested by the line manager The successful candidate will have: Previous work experience in a membership organisation and/or customer service environment, with an enthusiasm and interest for working in an arts, heritage cultural institution A professional, polite and courteous manner with excellent interpersonal skills coupled with confidence, drive, integrity and enthusiasm A proven track record of managing membership systems and database management. A third level qualification (NFQ Level 8 or above) in business, finance or other related discipline A commercial acumen with an aptitude for analysing progress and measuring success against set targets A proven ability to lead and motivate team members to achieve results to a consistent high standard A flexible and energetic approach to work Strong project management ability with previous work experience of managing budgets Exceptional accuracy and attention to detail coupled with a methodical and organised approach to office administration A proven ability to work under pressure and be willing to be a supportive in a small, busy organisation An ability to develop and implement practical and effective processes and procedures A responsible work ethic, with a proven ability to work on own independently with minimal supervision Excellent communication skills both oral and written High proficiency in Microsoft Office programmes and databases including box office/ticketing and CRM systems A general knowledge of GDPR and national data protection laws An understanding of Ticketsolve and E-tapestry systems (desirable) Note: This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the view of new structures and / or the changing needs of the Gallery. All employees are required to be compliant with Gallery screening, security and Garda vetting procedures. Conditions of employment This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the FNGI. All employees are required to be compliant with FNGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland. Citizenship Requirements Eligible candidates must be: 1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or 2. A citizen of the United Kingdom (UK); or 3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or 4. A non-EEA citizen who has a valid work permit. To qualify candidates must be eligible by the date of any job offer. Salary: €50,400 gross per annum Duration:12-month specified-purpose contract Working hours: Full time, 5 days a week 35 hours per week (net of breaks). Please note, flexibility is required and the successful candidate may be required to work occasional early mornings, late evenings and weekends. Closing date for receipt of applications: 28 November 2024 Interviews will be scheduled in December 2024. How to apply:To apply for this position please submit a Cover Letter of not more than two pages CV of not more than two pages Candidates should note that panels may be formed from which future positions may be filled. Any personal data that you provide when applying for this position shall be processed in accordance with our. At the Friends of the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know. Friends of the National Gallery of Ireland is an equal opportunities employer *** Bainisteoir Cairde Is é Gaileara Nisinta na hireann (an Gaileara) an foras cultrtha is m in irinn at drithe ar bhaili agus ar chram na mnealane. Ina bhfuil nos m n 17,000 pictir, lnochta, pictir uiscedhatha, miondealbh, prionta, dealbh agus ealaona maisila, I measc bailichn fairsing na hinstitiide t srshaothair le go leor de na daoine is cilila i stair na healane in iarthar na hEorpa. Ina theannta sin, t an bailichn is ionada dealan stairiil na hireann sa Ghaileara. Arna mhaoini go promha ag an Stt, fostaonn an Gaileara breis is 180 ball foirne agus cuireann sé rochtain saor in aisce ar fil don phobal 361 l sa bhliain. I 2023, fuair an Gaileara iliomad dmhachtain agus creidinaithe. Ina measc seo bh an Caighden Glas Triarach, a aithnonn carthanachta ireannacha a bhfuil srmhaitheas bainte amach acu i rialachas, tuairisci airgeadais, trédhearcacht agus tioms airgid eiticiil. Bunaodh Cairde Ghaileara Nisinta na hireann (CGN) i 1986 chun tac le gnomhaochta an Ghaileara tr bhallraocht a earc, chun léirthuiscint ar phéintéireacht, dealbhireacht agus ailtireacht a spreagadh. Is eagraocht féinmhaoinithe le stdas carthanachta (UCC 20158958). T s tiomanta an Ghaileara agus a gcuid bailichin a chur chun cinn agus feasacht agus léirthuiscint ar na hamharcealaona a mhéad tr raon imeachta oideachasla agus sisialta. T rl tbhachtach ag baill chun tac leis an nGaileara i ngnéithe éagsla d gcuid oibre agus is féidir leo leas a bhaint as roinnt buntist a bhaineann le ballraocht. Is mian leis an CGN Bainisteoir Cairde a earc do chonradh sainchuspra 12 mh. Is é cuspir an ril seo n bainistocht éifeachtach, fs ioncaim agus seachadadh seirbhse an CGN a chinnti. Ag tuairisci don Cheannasa Forbraochta, (Gaileara Nisinta na hireann - n ionada ainmnithe), déanfaidh an t-iarrthir rathil: An fhoireann a threor i seachadadh plean gnomhaochta bliantil na gCairde chun ballraocht agus ioncam a mhéad, le béim ar fhs, inbhuanaitheacht agus clir eisceachtil Seirbhs do chustaiméir den scoth a chomhord do bhaill CGN Tuairisc mionsonraithe a scrobh chun cuntas a thabhairt ar gach gnomhaocht CGN Freagracht as slinte, sbhilteacht agus leas na foirne CGN Crais bhallraochta a bhainisti, agus idirchaidreamh a dhéanamh le solthraithe crais Oibrochta laethla na hoifige agus deasc na gCairde a bhainisti, lena n-irtear uainchlir a eagr, cldach saoire agus dualgais laethla na mball foirne bhartha Bainistigh an bunachar sonra (na bunachair shonra) (Ticketsolve & E-tapestry) Cinntigh go bhfuil riarachn na ballraochta éifeachtach, le beartais at doiciméadaithe go soiléir agus go spreagfaidh sé feabhs agus forbairt leannach sa réimse seo Taifid bhallraochta cruinne a fhorbairt agus a chothabhil Cinntigh go seastar le comhlonadh RGCS Oibri go dlth leis an Roinn Airgeadais maidir le sceideal ocaochta, lena chinnti go gcomhlontar spriocdhta ocaochta dochair dhrigh agus Ord Ceannaigh Comhoibri leis an Roinn Forbartha maidir le cuardach agus maoirseacht deontir Gearin chustaiméir a bhainisti de réir mar is g Comhoibri ar bhuiséad agus ath-thuar, de réir mar is g Dualgais agus freagrachta eile a chomhlonadh de réir mar a iarrann an bainisteoir lne Beidh na nithe seo a leanas ag an iarrthir rathil: Taith oibre roimhe seo in eagraocht bhallraochta agus/n i dtimpeallacht seirbhse do chustaiméir, le dograis agus spéis in oibri in institiid ealaon, oidhreachta cultrtha Bealach gairmiil, béasach agus dea-mhinte le srscileanna idirphearsanta mar aon le muinn, dograis, ionracas agus fonn Cuntas teiste cruthaithe maidir le crais bhallraochta agus bainistocht bunachar sonra a bhainisti. Cilocht tr leibhéal (CNC Leibhéal 8 n nos airde) i ngn, airgeadas n discipln gaolmhar eile Géire intinne trchtla le cumas anails a dhéanamh ar dhul chun cinn agus rathlacht a thomhas i gcoinne spriocanna socraithe Cumas cruthaithe chun baill foirne a threor agus a spreagadh chun tortha a bhaint amach ar ardchaighden comhsheasmhach Cur chuige solbtha agus fuinniil i leith na hoibre Cumas lidir bainistochta tionscadail le taith oibre roimhe seo ar bhainisti buiséid Cruinneas eisceachtil agus aird ar mhionsonra mar aon le cur chuige crasach agus eagraithe i leith riarachn oifige Cumas cruthaithe chun oibri faoi bhr agus a bheith toilteanach a bheith ina thacaitheoir in eagraocht bheag ghnthach Cumas prisis agus nsanna imeachta praiticila agus éifeachtacha a fhorbairt agus a chur i bhfeidhm Eitic oibre freagrach, le cumas cruthaithe oibri i d'aonar gan mrn maoirseachta Srscileanna cumarside idir labhartha agus scrofa Ard-innilacht i gclir agus i mbunachair shonra Microsoft Office lena n-irtear oifig na dticéad/ticéad agus crais BCC Eolas ginearlta ar RGCS agus ar dhlthe nisinta um chosaint sonra Tuiscint ar chrais Ticketsolve agus E-tapestry (inmhianaithe) Nta: Is treoir é an sainchuntas poist seo ar réims leathana freagrachta agus cuntasachta agus nor cheart féachaint air mar liosta cuimsitheach. Dfhéadfadh an sainchuntas poist a bheith faoi réir athbhreithni i bhfianaise struchtir nua agus/n riachtanais athraitheacha an Ghaileara. Ceanglatear ar gach fosta clo le nsanna imeachta scagthstla an Ghaileara, slndil agus grinnfhiosrchn an Gharda Sochna. Coinnollacha Fostaochta Is treoir é an sainchuntas poist seo ar réims leathana freagrachta agus cuntasachta agus nor cheart féachaint air mar liosta cuimsitheach. Dfhéadfadh sé seo a bheith faoi réir athbhreithni i bhfianaise struchtir nua agus/n riachtanais athraitheacha CGN. Ceanglatear ar gach fosta clo le nsanna imeachta scagthstla CGN agus Grinnfhiosrchn an Gharda Sochna. Beidh an post faoi réir scrd slinte ssil agus crochn rathil ar thréimhse phromhaidh. Caithfidh iarrthir a bheith lofa sa Bhéarla agus a bheith i dteideal oibri in irinn. Riachtanais Saornachta Caithfidh iarrthir inchilithe a bheith: 1. Saornach den Limistéar Eorpach Eacnamaoch (LEE). T an LEE comhdhéanta de Bhallstit an Aontais Eorpaigh, an oslainn, Lichtinstéin, agus an Iorua; n 2. Saornach den Rocht Aontaithe (RA); n 3. Saornach den Eilvéis, de bhun an chomhaontaithe idir an AE agus an Eilvéis maidir le saorghluaiseacht daoine; n 4. Saornach neamh-LEE a bhfuil cead oibre bail acu. Chun cili n mr diarrthir a bheith inchilithe faoi dhta aon tairiscint poist. Tuarastal: €50,400 comhln in aghaidh na bliana Fad:Conradh sainchuspra 12 mh Uaireanta oibre: Lnaimseartha, 5 l sa tseachtain 35 uair sa tseachtain (glan ar sosanna). Tabhair faoi deara, le do thoil, go bhfuil solbthacht ag teastil agus dfhéadfadh go mbeadh ar an iarrthir rathil oibri go luath ar maidin, go déanach san oche agus ag an deireadh seachtaine am go ham. Spriocdhta le haghaidh iarratais a chur isteach: 28 Samhain 2024 Déanfar na hagallaimh a sceideal i m na Nollag 2024. Conas iarratas a dhéanamh:Chun iarratas a dhéanamh ar an bpost seo cuir isteach le do thoil Litir Chumhdaigh nach bhfuil nos m n dh leathanach CV nach bhfuil nos m n dh leathanach Ba chir diarrthir a thabhairt faoi deara go bhféadfa painéil a bhun nar féidir poist sa todhcha a lonadh. Déanfar aon sonra pearsanta a sholthraonn t agus t ag déanamh iarratais ar an bpost seo a phriseil de réir r. Ag Cairde Ghaileara Nisinta na hireann, t meas againn ar chothromas, ar éagslacht agus ar chuimsi. Aithnmid na buntist is féidir leis a thabhairt dr n-idirghnomhaochta foirne agus cuairteoir. Déanaimid éagslacht a cheiliradh agus ba mhaith linn go mbeadh r ndaoine ionadaoch ar gach pobal. M theastaonn freastal réasnta uait le haghaidh aon chuid den phriseas iarratais, n bodh drogall ort é sin a chur in il dinn. Is fostir comhdheiseanna é Cairde Ghaileara Nisinta na hireann Skills: Customer Service Database Management Project Management Microsoft Office