Job Title: Manager in Training - North Coast
To train and develop in a Winemark trainee management role with the aim of successfully integrating into the business as a full-time manager.
Duties & Responsibilities:
* Customer Relations / Selling Skills: Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers' needs and queries/problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs
* Commercial and Business Acumen: Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products
* Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary
* Legislation: Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)
* Organisation and Planning: Plans, prioritizes, and organizes work to optimize the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required
* M Maximises Resources: Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours, and operating costs
* Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills
* Motivating Others: Encourages team effort, builds cohesion, and maintains motivation
* Staff Training and Development: Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals
* Effective Administration: Accurately adheres to company administration systems regarding cash, stock, payroll, and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store
* Problem Solving: Anticipates and identifies problems; uses analytical and investigative skills in problem-solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs
Working Hours: 40+ hours (as required by the programme)
Criteria:
1. Experience: ESSENTIAL: Minimum 1 year's experience within a similar retail or customer service environment.
A valid driving license plus access to a car
DESIRABLE: Minimum 1 year previous supervisory or management experience in a retail or customer service environment
Proven track record of stock management on a day-to-day basis
Proven track record of staff training on a day-to-day basis
Proven track record of driving sales and achieving targets
2. Qualifications: ESSENTIAL: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)
OR
Minimum 1 year previous supervisory or management experience in a retail or customer service environment
DESIRABLE: WSET Level 2 Award in Wines and Spirits
NVQ Level 2 & 3 in Retail/Customer Service or equivalent
3. General Skills/Attributes: ESSENTIAL: Ability to communicate clearly and effectively through oral and presentational skills as well as excellent writing skills.
The candidate will be a strong communicator on many levels from dealing with customers on an operational level to successfully being able to communicate and build good working relationships with peers, senior managers, and line staff.
Ability to motivate and encourage others to achieve targets and works towards common goals
Excellent standard of dress and appearance
Good team working skills and the ability to work effectively with staff at different levels of the organisation
Customer and sales-focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high-quality service; possesses the ability to meet sales targets
Ability to work under pressure in a fast-paced environment
A high degree of initiative, resourcefulness, flexibility, and a self-motivating approach to achieve both business objectives and personal success in order to succeed as a future manager
Demonstrate ability to increase productivity and continuously able to improve one's methods, approaches, and overall contribution
Other Relevant Information: Must be age 18 or over
Flexible approach to the needs of the business essential - must be able to work late nights, weekends, and public holidays.
A full shift on a Friday and Saturday, one of which must be to close of business
A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business
Training Process: The successful applicants will commence a comprehensive training programme enabling them to successfully transfer into the role of Manager at the end of the training period.
The training period is anticipated to last approximately 12 months and will depend on the candidate's individual progression.
The MIT will see the day-to-day running of a premises and work as a member of the management team.
Initially the MIT will shadow the manager with a view to working towards managing shifts on their own.
As part of the ongoing programme, the MIT will be expected to work across various stores.
Depending on candidate progression, the Company would expect at least two periods of management relief as a minimum.
Performance Reviews & Probationary Period: During each stage of the MIT programme, it is vital that on-going reviews occur to ensure that you are staying focused on the role of becoming a well-rounded retail manager within Winemark.
Performance reviews will occur every 3 months throughout the 12-month programme during which time you are expected to take an involved role in your progression.
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