********PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED********** Principal Duties & Responsibilities The Temporary Non-Clinical Support Services Manager (Grade VIII) will:
Leadership and Accountability · To be accountable for the day-to-day management and development on non-clinical facility services in conjunction with the relevant Heads of Service
· Deliver on the strategic objectives of the hospital pertaining to the role
· Preparation of business cases and other proposals to meet the strategic objectives of the Hospital.
· Responsible for delivering on performance metrics within tight deadlines.
The development of action plans to address KPI targets.
· Implementation of continuous quality improvement initiatives.
· Represent the hospital as required and develop effective partnerships with internal and external stakeholders.
· Key member of the hospital Executive Management Board and Management Teams.
· Key leadership role in Health & Safety.
· Key leadership role in Infection Prevention and Control and Co-Chair of the Committee
· Key leadership role in relation to Emergency Planning including the Major Emergency Plan, Pandemic Plan and other associated plans.
· Responsible officer for the delivery of the hospital's commitments on the Hospital Hygiene Programme.
· In conjunction with the Management Team planning, management and delivery of hospital services in a cost efficient manner, consistent with the role.
Continuously review and evaluate both the operational processes and services delivered so as to ensure a continuous cycle of improvement.
· Providing leadership and proactively managing the day-to-day non-clinical operational activities at University Hospital Waterford.
· To proactively lead and participate in continuing education and research activities consistent with the role.
· Contracts management
Planning & Operations Provide leadership and supervision to the following services: o Health Care Records Department
o Portering Services
o Catering Services
o Laundry services
o Security/Hygiene Services
o Medico Legal
o Switchboard Services
o FOI/ Data Protection
o Other services as may be assigned
· Providing the General Manager with information and reports on service as appropriate and any other such reports as may be required from time to time to facilitate executive decision making.
· Work collaboratively with Service Managers, Clinical Directorates, Estates Department, Design Teams, Specialist Consultants, Fire Consultants, Catering Project Managers, Hospital Consultants, Director of Nursing, Quality & Patient Safety Manager, Risk Manager, Business Managers, and Divisional Nurse Managers to ensure high quality, efficient services for the benefit of patients and ensure the quality of the facility meets the needs of the service going forward.
· Work collaboratively with the Estates / Technical Services Departments to ensure projects are delivered efficiently and effectively.
Finance Benchmarking the 'cost of service provision' and lead on the financial management of the assigned services to the post.
Develop Business Cases in respect of services as and when required. Oversee and review contracted service suppliers and agency with regards to the provision of support services and others as may be designated. Develop, implement and evaluate strategies to manage all expenditure and maximise potential savings in relation to the provision of services. Human Resource · Line management of assigned staff which may include Heads of Service in Support Services as listed and any other non-clinical functional role as may be assigned.
· In consultation with HR Manager and heads of departments develop & implement workforce planning for each department in collaboration with relevant Directorate/ Department.
· Work in conjunction with the HR Manager to support the recruitment and selection of staff.
· Assist the Managers in maintaining a staff development and feedback system, which will include personal professional development as applicable.
· Responsible for assisting each head of department to devise operational policies, practices and procedures to ensure delivery of quality services.
· Implementation of Absence Management Policy in liaison with the Managers & Employee Relations.
· Assess the training needs of staff in conjunction with HR Manager and heads of departments to meet the needs of Business & Non-Clinical Services Departments.
· Participate in the setting up, monitoring and recording of training programmes for Support Staff and other staff under areas of responsibility.
Quality Assurance · Continuously evaluate the effectiveness of the services and introduce related changes where appropriate.
· Identify and implement working and operational standards for the various functions under their control.
· Ensure that best practice standards are in operation and that regular monitoring is undertaken through audit. Monitor and research new developments and encourage adoption of new ideas and technology throughout the hospital Have a strong working knowledge of all related Standards including Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections & Nutrition and Hydration Quality, Standards & Patient Safety Maintain and implement continuous quality improvements in consultation with the Quality & Patient Safety Manager and other Managers as appropriate. Identify and implement working standards for the various Departments under their controls in line with Statutory, Regulatory and Best Practice. Develop and implement procedures for notifying and rectifying issues and problems. Ensure compliance with all health & safety, return to work protocols and regulatory procedures in relation to Support Services and other services. Be familiar with the relevant organisational policies, procedures & standards and attend training as appropriate. Review and update departmental policies and procedures in conjunction with Department Heads as necessary. To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service. The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.