We are looking for an IT Infrastructure Support Intern to assist our IT team in maintaining and improving our technical environment. This internship offers hands-on experience in IT asset management, troubleshooting, and system improvements while collaborating with different departments.
Key Responsibilities:
Inventory Management & Equipment Labeling
Map and document existing IT inventory (both registered and unregistered).
Register new IT assets and update existing records.
Label and organize all IT equipment for easy identification.
Resale & Disposal of IT Equipment
Research potential resellers and market opportunities for outdated or surplus equipment.
Propose sales options and execute transactions as needed.
Software Research & Implementation
Research available software solutions for internal IT needs.
Discuss findings with the IT Manager and create a backlog of potential tools.
Design and propose action plans with multiple solutions.
Collaborate with area managers and teams for approval (especially if costs are involved).
Implement, test, monitor, and adjust new solutions as required.
IT Support & Troubleshooting
Monitor and respond to IT support tickets in a timely manner.
Diagnose and resolve software issues.
Assist with hardware setup, installation, and maintenance.
Document solutions for recurring issues in the IT knowledge base.
Escalate complex issues to senior IT staff when necessary.