Account Management, Home & Living (Malaysia, E-Commerce)
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
In this role, you will be responsible for delivering impact on the growth of merchants by acquiring and helping the sellers to succeed on the platform, as well as delivering the best customer experience by providing the best service.
Join us as we drive the future of e-commerce here at TikTok.
Roles & Responsibilities:
1. Acquire and incubate brands, principals, and big merchants that contribute large GMV share.
2. Build and maintain relationships with merchants, negotiate and secure best deals based on campaign or seasonality.
3. Discover new collaborative opportunities that fit into merchants' short-term and long-term development plans and build JBPs.
4. Maintain service quality provided by sellers - low cancellation and return rates, shipping lead time, and other components to increase conversion rate and customer satisfaction.
5. Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools.
Minimum Requirements:
1. Minimum Bachelor's Degree or above.
2. 2-5 years experience in e-commerce; direct experience in relevant categories preferred.
3. Excellent interpersonal and negotiation skills.
4. Attention to detail, affinity with numbers, logical and problem-solving skills.
5. Strong connections with beauty brands and big sellers are preferred.
6. A good team player, fast learner, and open to changes.
7. Proficient in Excel and PowerPoint.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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