Job Title: Solutions Engineer
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
About the Role
The Solutions Engineer is a key technical resource responsible for supporting the sales process by articulating the value of solutions through a variety of mediums, including live product demonstrations, vision clips, trial program support, POC use case development, and more.
Key Responsibilities:
* Product Demonstrations: Perform product demonstrations of our solutions to potential and existing customers, effectively highlighting how our software addresses specific business needs.
* Solution Trial Support: Guide clients through the trial phases of our solution, providing support and expertise to ensure a smooth and beneficial trial experience. Address any technical challenges and optimize the trial setup to meet client requirements.
* Proofs of Concepts: Partner with field solution consultants to design and implement POC environments that accurately demonstrate the solution's impact in real-world settings. Ensure these environments are tailored to support the unique needs of each client.
* Vision Clips: Create engaging and informative vision clips that clearly articulate the capabilities and benefits of our products. These clips will be used to enhance client understanding and drive interest in our solutions.
* Team Collaboration: Collaborate closely with sales teams to understand customer requirements and offer technical expertise on product functionality, integration possibilities, and solution architecture.
* Technical Sales Support: Provide technical sales support to sales teams and customers, including answering technical inquiries, resolving technical issues, and addressing concerns.
What You'll Bring (Qualifications & Experience)
* Bachelor's degree or equivalent work experience in technical sales, solution engineering, or similar role, preferably in the technology or software industry.
* Strong problem-solving skills with the ability to think creatively and adapt to changing requirements.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and cultures.
* Solid technical aptitude with an understanding of software architecture, cloud computing, and enterprise applications.
* Ability to understand customer needs, develop technical solutions, and articulate value propositions effectively.
* Experience working with a Cloud or CCaaS (Contact Center as a Service) company preferred.
Mindset & Skills
* Self-motivated and proactive—you're someone who takes ownership and thrives independently or as part of a team.
* A deep passion for understanding customer needs and delivering technical solutions that make an impact.
* A willingness to travel up to 20% to connect with customers and teams.
Why Join Us?
At Genesys, we're on a mission to redefine customer experiences through innovation. As part of our team, you'll work with cutting-edge technology, collaborate with brilliant minds, and help customers unlock their potential.
Benefits:
* Flexible work schedules and work-from-home options
* Development and career growth opportunities
* Health Insurance
* Income Protection & Life Assurance
About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale.
Equal Opportunity Employer
Genesys is an equal opportunity employer committed to equity in the workplace.