IT Support Engineer Contract
Earn €150-€190/day in Cork, providing Level 1 and Level 2 support across various technologies.
Key Responsibilities:
* Provide Level 1 and Level 2 support for Windows and Microsoft 365 environments.
* Assist with troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
* Support the setup and maintenance of user accounts in Active Directory.
* Collaborate with senior engineers on system upgrades and IT projects.
* Respond to and resolve support tickets in a timely manner, escalating when necessary.
* Maintain accurate documentation of technical issues and resolutions.
* Provide on-site technical support to end-users.
Requirements:
* 2+ years of experience in a similar role.
* BASIC KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, ACTIVE DIRECTORY, AND OFFICE 365.
* UNDERSTANDING OF NETWORKING FUNDAMENTALS (DNS, DHCP, TCP/IP).
* STRONG COMMUNICATION AND PROBLEM-SOLVING SKILLS.
* A PROACTIVE APPROACH TO LEARNING AND TAKING ON NEW CHALLENGES.
* RELEVANT CERTIFICATIONS SUCH AS COMPTIA A+ OR MICROSOFT CERTIFIED: FUNDAMENTALS ARE AN ADVANTAGE.
Estimated Salary Range: €150-€190/day