Research Lead Job Description
We are seeking a Research Lead to manage research programs and key client relationships in pursuit of our vision of delivering the human-led AI platform for market research.
Roles & Responsibilities:
* Key Account Management: Manage largest customers daily, serving project needs as part of an annual research program. Monitor client health metrics and run regular meetings with all clients.
* Research Design: Convert business questions or research objectives from brands into viable research projects using Bounce platform. Deep understanding and experience with survey design, scripting, audience selection, quota control, data delivery, and result analysis.
* Teamwork: Work within a multi-function team to serve broad needs of our business across product, operations, billing, and marketing.
* Product Proficiency: Use Bounce platform, including proprietary AI technologies, to build and execute client projects. Work with in-house development team to test new features, offer proactive feedback, and represent client needs in product roadmapping.
Key Skills / Characteristics:
* Market Research Skillset: Proven capability and love for research, the industry, and desire to shape the future of market research.
* Project Management: Comfort in coordinating complex projects, with both internal and external stakeholders.
* Client Servicing: Manage customer relationships daily. Serve their needs with measurable satisfaction, on specific projects and for ongoing partnership.
* Attention to Detail: Maintain excellent levels of detail at high volume and with a high degree of autonomy.
* Growth Mindset: Ability to adapt, learn, and evolve in a fast-paced environment.
* Vision & Values Alignment: Bought in on our vision, our product, and our values as a company.
About Bounce
Bounce is a consumer research platform that enables consumer-facing brands to gather authentic consumer data from anyone in the world in real-time. We make consumer research easy, delivering speed, ease, and agility of a technology platform, with support, robustness, and flexibility of a research agency.
We are trusted by the world's largest brands, including Coca Cola, Diageo, Pernod Ricard, and Tesco. We are on a mission to revolutionize how brands reach and understand their customers.
We are growing rapidly, and have positions for people who thrive in a high-growth environment. Our team members are the prime drivers of our success, and we can directly attribute their effort to the growth of our company.
We believe that early team members should have ownership in the company they help make, and therefore we offer stock options as part of all compensation packages, in addition to base salary and performance-related incentives.
Bounce Insights is an equal opportunities employer.