Job Description:
Berkshire Hathaway Specialty Insurance (BHSI) is a trusted insurance partner, providing commercial property, casualty and specialty insurance coverages with outstanding service to customers and brokers around the world.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.
About the Role:
The Claims Quality Review Specialist will be responsible for reviewing and evaluating closed and open claim files in multiple regions and for multiple lines of business against the BHSI Claims Service Standards.
This role entails regular communication and collaboration with multiple internal stakeholders. The successful candidate will help ensure the high claims handling standards expected at BHSI globally.
Duties & Responsibilities:
* Review and evaluate closed and open claim files against the BHSI Claims Service Standards.
* Assign and track completion of claim file reviews completed by internal stakeholders.
* Lead internal claim reviews which will entail pre-review data analysis, sample selection, claim reviews, and communication to relevant claims management.
* Conduct trend analysis and prepare specialized analytic reporting for multiple lines of business and regions.
* Develop continuous improvement recommendations and work with claims management to implement continuous improvement initiatives.
* Support product development/enhancement and other projects as needed.
Requirements:
* 3-5 years of experience handling claims for a commercial insurance carrier.
* Excellent interpersonal communication skills.
* Ability to thrive in a team environment and handle multiple tasks simultaneously.
* Strong communication (verbal and written) and interpersonal skills.
* Must be service and risk-management oriented.
* A self-starter and able to work both autonomously and with a team.
BHSI Offers:
* A competitive package and exciting growth opportunities for career-oriented teammates.
* A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.