Job Description
At {company}, we are undergoing a period of unprecedented transformational change, enabled through technology and digital capability. Our focus is centred on ensuring we deliver what our customers, colleagues, and communities need to be successful.
We are seeking an IT Strategic Change Management professional to lead the implementation of enhanced processes, tooling, and techniques to enable prioritisation of the Bank's Technology resources.
Key Responsibilities:
* System Configuration of platforms to meet GT organisation needs, including setting up modules, workflows, user permissions, reporting, and handling complex queries.
* Trouble shooting & Technical Support - point of contact and lead troubleshooting efforts for these platforms, working with vendors on diagnosing and resolving system errors, performance issues or integration issues.
* Provide technical support for end-users and serve as point of contact for the vendors.
* Proactively identify issues, in particular in relation to performance, and provide the necessary solutions.
* Work with the infrastructure teams within the bank for connectivity, software upgrades, and data-related activities.
* Provide support and training for users including Group Tech employees and management.
* Address users' questions and concerns regarding navigating the applications.
* Develop user guides and training materials.
* Required to engage in technical discussions with the vendors around system requirements, SLAs, software updates, and integrations, requiring fluency in technical language and concepts.
* Maintain up-to-date technical knowledge and ensure the wider team is upskilled and informed in relation to administrator responsibilities.
* Providing assurance that user stories or requirements have been met and required practice has been followed to address accessibility, usability, security, health, and safety.
* Data integrity of data within system and associated processes to ensure accuracy of weekly and monthly reporting and MI to Head of Strategic Change Management, Group Tech Leadership Team, and relevant Group Technology Committees.
* Implementing data management practices for in-scope applications.
* Process analysis and designing processes to support and optimise strategic and tactical resource management utilising in-scope systems and teams.
* Develop and maintain an environment of innovation and continuous improvement, focusing on quality, cost reduction, and process development.
* Support the Head of Strategic Change Management in implementing changes in processes and systems to deliver productivity and service improvements.
Requirements:
* Essential: 3 + years in a similar role, preferably in the Technology domain.
* IT qualification preferably to degree standard or similar.
* Demonstrable experience of working with stakeholders.
* Experience in the following third-Party Tools/Technologies: BCS SFIA, Resource Manager, Power BI, Tech tools (e.g., Microsoft Project, JIRA, Confluence etc).
* Excellent data gathering, analysis, and presentation skills (advanced level Excel / PowerPoint skills).
* Strong facilitation, co-ordination, communication, and interpersonal skills.
* Strong analytical ability to interpret relevant data for data-driven decision making.
* Excellent organisational and multitasking abilities.
* Effective communication skills are essential for working across different functions and departments.
* High level of personal resilience and problem-solving capabilities.