Assistant Front Office Manager
The ideal candidate will be responsible for directing and managing the Front Office Team to ensure an efficient, prompt, courteous, and proactive service is provided to all guests. This includes ensuring that Hotel & Golf Procedures are followed at all times.
Key Responsibilities:
* Ensure highest standards of guest care and customer satisfaction are maintained at all times.
* Carry out tasks in accordance with procedures as outlined in the Front Office Standards Manuals.
* Monitor present and future trends, practices, and systems to determine and ensure the hotel & golf links is competitive in the market place.
* Participate in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration.
* Control and analyse departmental costs on an ongoing basis and take action to control negative deviation.
* Plan and co-ordinate in-house activities and package plans together with Resident Manager and other senior managers as required.
Accountabilities:
* Analysis rate variance to ensure proper room rate and revenue control.
* Maintain Guest Ledger.
* Bring any issues to the attention of the Rooms Division Manager.
* Produce weekly invoice and statement runs.
* Issue Trial Balance, Managers and Guest Ledger reports.
Communication:
Maintain effective communications with all Departments. Delivering the highest standards of guest care and customer satisfaction throughout their stay in alignment with Preferred Hotel standards, AA standards and internal SOPs.
People Management:
* Utilises leadership skills and motivation to maximise employee productivity and satisfaction.
* Monitors hotels overall service and team work daily, and makes recommendations for improvement to Rooms Division Manager and relevant Department Manager.
* Challenges employees within department to achieve optimum yield management, occupancy and average room rate to maximise room revenue.
* Selection of potential staff in co-ordination with Human Resources.
* Assess training needs, develop training plans and train departmental members to meet customer needs and staff development.
* Fosters and develops effective employee relations throughout the Hotel & Golf Links.
Health and Safety:
* Have full knowledge of and be able to act upon the Hotel & Golf Links Fire and Health and Safety Procedures.
* Complete all duties and tasks with due care for the Health and Safety of yourself and other employees and guests.
* Report, and where necessary, take action on incidents, accidents, fire, loss or damage.
Occasional Duties:
Carry out any other reasonable duties as requested by a member of the management team. Attend meetings. Attend Hotel & Golf Links Training.
Skills: Hospitality Management Training & Development Customer Focus Benefits: staff meals uniform staff perks personal development free golf leap card taxi discounts.