Head of MES Customer Services EMEA in DUBReporting To: Head of Customer Services & Key Account Management for MESLocation: MES DUB (Dublin, Ireland)I. Main tasks and responsibilities (full, partial or supportive), percentages ("circa")*Lead the CSM team professionally and disciplinarily in an international environment. Lead, motivate and develop subordinate employees and carry out individual personnel measures in coordination with the HR department. (fully responsible - 30%)Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers. Management of customer inquiries and individual contract conclusions. (fully responsible - 20%)Optimize and ensure performance parameters (costs, quality and turnaround times) and commercial results of the Mobile Engine Services engine events. Initiate measures if necessary and ensure their implementation. (fully responsible - 15%)Check cost calculation for engine repair events as part of the quotation and recalculation. Be responsible for and ensure invoice management (approval, complaints etc.). (fully responsible - 10%)Be responsible for workload steering of the DUB Repair Station through product request selection and prioritization/coordination between Product Sales, customers and other MES Repair Stations. (fully responsible - 10%)Ensure quality assurance and optimization of the entire Mobile Engine Services event process. (fully responsible - 5%)Optimize interfaces to service providers with regional responsibility, especially to product sales. (fully responsible - 5%)Special tasks: Participate in or lead projects. (fully responsible - 5%)* 1. Indication of "circa" percentages/ranges not < 5% 2. It is not necessary to achieve 100%, but at least 90%II. Requirements (education, knowledge, skills)Degree in engineering or business administration from a university or university of applied sciences3-5 years of professional experience in customer service or equivalentVery good knowledge of economics and business administrationTechnical understanding and interestGood knowledge of internal processes in the field of engine maintenance and repairFluent in English, German desirableVery good IT skills in MS OfficeVery good negotiation skills, assertiveness and very high persuasivenessVery high level of service readiness and customer orientationConfident and skillful appearance/contact behaviorVery high ability to deal with conflictsStrong ability to lead, guide and motivate employeesVery high organizational skillsVery good analytical and conceptual skillsVery high flexibility and resilienceQuick comprehension, objective and sound judgement with strong decision-making powerVery high sense of responsibilityStrong initiativeReadiness for assignments at home and abroadSuccessful completion of the LHT internal aptitude test (EEU)Application Deadline: 10th March 2025Application Contact: barbara.vukovic@ltts.ieLufthansa Technik Turbine is an equal opportunities employer and welcomes applications from all sections of the community.
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