Accounts Receivable Specialist
This role is part of Cloudera's Finance & Corp. Services team.
About the Job
We empower people to transform complex data into clear and actionable insights. As an Accounts Receivable Specialist, you will be responsible for reconciliation of customer accounts and provision of Statements of Account.
You will also review the AR subledger daily, issue payment reminders both ahead of invoice due date and as needed if invoice becomes overdue, contact customers via telephone and email to resolve any billing related questions, requests or issues, and work cross-functionally with Order Management, Sales Ops, and Sales to resolve queries or issues in relation to open invoices.
You will assist management with specific processes in place for aged debt, including review of Tesorio notes and liaising with internal teams on agreed actions, generate invoices in NetSuite and submit to customers through various means, follow policy and procedures for approval, creation and application of credit notes, work with the Treasury team on any agreed refunds, participate in the month-end close process, support audit tasks as needed, and help with ad-hoc tasks as determined by the Sr. Manager.
About You
We are looking for a candidate with excellent communication skills to liaise with external and internal customers, a proactive attitude, both in relation to the role and process/system improvements, invoicing and credit memo/returns experience, familiarity with basic contractual documents and contractual provisions related to billing and payment rights, problem-solving skills, and ability to prioritize and multitask.
Requirements
Minimum 2-3 years accounts receivable collections and billing experience, working knowledge of NetSuite is a plus, proficient with Excel/Google Sheets, and additional language a plus.
About Us
At Cloudera, we offer a range of benefits including generous PTO Policy, support work-life balance with Unplugged Days, flexible WFH Policy, mental & physical wellness programs, phone and internet reimbursement program, access to continued career development, comprehensive benefits and competitive packages, paid volunteer time, and employee resource groups.