Security Service Engineer
The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems, and other security solutions, including some installation & commissioning.
The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, and root cause analysis on faults to meet the business requirements.
Job Responsibilities/Essential Functions
* Provide technical expertise in fault finding and repairs of a varied selection of PC/Network based and analogue security systems with a working knowledge of different high-end software packages.
* Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large multi-site installations with PC Based Digital Recorders.
* Have an understanding of fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.
* Provide emergency solutions when operating out of hours as specified on the departmental rota.
* Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
* Participate in team meetings and actively contribute towards the business’ activities.
* Strive to maximize personal development and performance and take an active part in performance reviews and personal development plans. Maintain up-to-date technical knowledge through internal and external training provision.
* Operate according to the requirements of business-specific applications and processes and the broad application environments (order submission, stock control, timesheet submission, job closing, etc.).
* Travel between sites during the working day.
Skills, Qualifications and Competencies
* NVQ in Electronic Security or equivalent proven experience.
* Knowledge of Access control / CCTV / Intercom / Intruder systems.
* Knowledge of Windows Operating Systems.
* Knowledge of digital electronics principles and systems.
* Good knowledge surrounding digital electronics and electrical systems.
* Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End).
If you are interested in the role or want more information, please contact Reiss Gordon.
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