Job Description
The Trade Counter Manager plays a vital role in overseeing the daily operations of our trade counter, ensuring seamless and efficient service to customers.
Key Responsibilities:
* Expertly advise on plumbing and heating products for both trade and retail customers.
* Manage stock levels, ordering, and guarantee the availability of essential products.
* Maintain exceptional customer relationships and deliver top-quality service.
* Lead, train, and develop a small team of staff.
* Handle customer enquiries, returns, and complaints professionally and efficiently.
Requirements:
* Proven experience in a trade counter or similar customer-facing role, preferably within the plumbing and heating sector.
* In-depth knowledge of plumbing and heating products.
* Strong communication and customer service skills.
* Leadership and team management experience.
* Ability to work efficiently in a fast-paced environment.
What We Offer:
A competitive salary package including full-time, permanent employment.