Job Title: Field Service Engineer – Scientific/Hospital Laboratory Instrumentation
Location: Leinster Based preferred, other locations considered.
Requirements:
* Full Irish driving license required.
Description:
We are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support, repair, installation and commissioning of leading brands in Scientific instrumentation - Laboratory Instrumentation, Micro Blood/ Sample Analysers, Histology and Cytology instrumentation.
Responsibilities:
* Support a wide range of Scientific instrumentation located within the hospital, pharmaceutical and industrial environment.
* Provide technical support, repair, installation and commissioning of leading brands in Scientific instrumentation.
* Perform routine maintenance as per the manufacturer's guidelines.
* Develop and maintain good relationships with all customers.
* Work with service administration to schedule regular customer maintenance/breakdowns to ensure KPI targets are met.
* Strong PC knowledge on Windows based OS both hardware and software is required.
* Assist with demonstrations when required.
* Provide emergency assistance to customers when required.
* Document preparation and certificate issuing are also part of the job.
* Maintain correct stock levels.
* Ability to work as part of the Service Team.
* Familiarity with SOPs is essential.
* Work closely with managers and provide daily progress updates.
* Able to work in a safety conscious manner and minimize customer disruption.
Requirements:
* Strong technical diagnostic capability, fault finding/problem solving, and judgement skills are essential.
* Courteous and professional manner when interacting with customers.
* Excellent communication skills, written and verbal.
* Strong interpersonal skills with the ability to work independently and as part of a team.
* Good organizational and timekeeping skills.
* Ability to prioritize workload, meet deadlines, and handle conflicting pressures.
* Self-driven, results-oriented individual with a focus on high quality and customer relationships.
Benefits:
* Competitive salary and bonus structure.
* Fully expensed company vehicle.
* Lunch allowance.
* Employee Assistance Program.
* Pension, Life assurance, income protection.
* Educational Assistance.
* Training academy.
* Enhanced annual and life leave.
* Employee engagement initiatives and internal communication platform WorkVivo.