At Three, we're used to going beyond expectations to better connect our customers. If that sounds like you, be part of a charming bunch of people who will become lifelong friends.
Job Description:
You will own overall performance and running of their store. Our managers motivate and consistently deliver targets and objectives.
Foster an environment of collaboration, inclusivity, and empowerment. Drive a culture of continuous improvement for self and team.
We want you to be your best and your team to be the best they can be. Our managers don't just manage stores; they seek out opportunities to work on projects and collaborating with different teams in our business.
Champion the best customer experience in store. We're obsessed with and excited by the opportunity to wow every guest that comes to our stores.
Pioneer a connected life and lead their teams to helping our guests discover lifestyle solutions that enhance their lives. Champion change, leading and supporting their teams in an ever-changing world and workplace.
Be responsible for KPIs for store and teams in areas such as sales, stock, audit, and security and deliver operational objectives making sure the store is fit to trade.
Responsible for all RLP policies and processes for store audits.
Key Responsibilities:
* Taking ownership of customer issues, using problem-solving skills to take care of them in a patient and professional manner until resolved.
* Promote customer self-service with a 'show' rather than 'do' attitude, and through the My3 app.
* Embody a better connect life in person and engage with customers to tell a story about our product range, not just a tech spec.
* Drive sales by motivating your team to exceed targets, through coaching and supporting.
* Maintaining an expert-level knowledge of all products in the range, attend trainings, and keep current with product research and FAQs.
* Engage with our customers to match them to the appropriate products and services in an approachable, personable manner.
* Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling.
* Support your team and manager by taking part in projects that support our people and customer experience/journey.
* Keep up to date with industry trends and competitor activity to ensure you can demonstrate to customers why they should choose Three.
* Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations.
Skills and Experience:
We're looking for someone with strong experience working in retail and managing store teams. Proven success in achieving targets and goals. Excellent interpersonal and communication skills.
Able to manage a team in a customer-facing/service position. Have excellent knowledge of MS Office. Will thrive on targets, goals, and objectives and pushing yourself and your team.
Hitting 100% isn't enough; you aim higher than that. Passionate and obsessed about giving our guests an outstanding experience in store. Managed inventory and controlled budgets demonstrating sound financial management and delivery.
Will work with teams to support, motivate, and encourage each other for continuous improvement and achieving goals. Do the right thing and always ensuring your team adheres to policies and procedures.
Comfortable leading in a changing fast-paced environment, moving Coaching and mentoring teams and colleagues comes naturally to you.