Job Description:
We are seeking a highly skilled and motivated Sales & Activity Manager to join our team. The successful candidate will be responsible for managing sales activity across all Personal Lines departments, securing renewals, processing amendments, cross-selling, and up-selling across all product lines.
Key Responsibilities:
* Flexibility to work across all Personal Lines departments
* Negotiation and sales skills
* Manage renewals and client retention in line with targets and compliance
* Ensure all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, and correspondence are completed
* Ensure all files are up-to-date on Relay
Customer Relationship Management:
* Manage clients across departments handling renewals, MTA's, and queries in relation to Personal Lines products
* Taking personal responsibility for delivering the highest level of accuracy and quality in your work
* Deal with all requests internal/external in a timely and efficient manner
Team Collaboration:
* Build great relationships across all teams within Arachas, working collaboratively to deliver on team targets and objectives
Compliance:
* Ensuring all compliance standards are met during all processes
Requirements:
* APA Required
* CIP preferred
* Experience working in a fast-paced environment
* Knowledge of Relay is an advantage
* Excellent organisational skills, with the ability to prioritise, manage, multi-task, and execute daily tasks
* Excellent communication and interpersonal skills with the ability to deal with internal and external customers
* Excellent attention to detail
* Ability to solve problems
* Ability to work in a dynamic team environment
* Be open to change and a fast-paced environment
* Perform ad-hoc duties as required
Person Specification:
* Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses
* The ability to prioritize workloads and adapt to unforeseen events
* A good degree of personal organization and a structured approach to time and resource management
* Commitment to their own professional development
* Working always with the customer-first approach in line with Arachas Culture