About the Role
As a Cloud Support Engineer at Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Key Responsibilities:
* Learn and use groundbreaking technologies
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
* Interact with leading technologists around the world and resolve customer issues
* Drive customer communication during critical events
A Day in the Life:
Every day will bring new and exciting challenges on the job while you learn and use groundbreaking technologies, apply advanced troubleshooting techniques, interact with leading technologists, and drive customer communication during critical events.
About the Team
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. We value diverse experiences and encourage candidates from all backgrounds to apply.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
What We Offer
We offer a range of benefits, including:
* Career development opportunities across the organization
* Training programs to help you develop the skills required to be successful in your role
* A supportive work environment that values work-life balance
* Inclusive team culture that empowers us to be proud of our differences
* Mentorship and career growth opportunities
We are an equal opportunities employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Requirements
To be successful in this role, you will need:
* Bachelor's degree OR 2+ equivalent experience in a technical position
* Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP, and UDP
* Experience with web-based services and applications, Apache, Tomcat, etc.
* Knowledge of client/server and distributed systems architectures
* Strong Unix/Linux or Windows system administration skills
* Knowledge of Simple Email Service (SES), AWS CloudFront, or Media Streaming and Content Delivery Services
* Experience operating and troubleshooting email services using SMTP protocol
* Experience with scripting (i.e., bash, Python, PowerShell, etc.)
* Detailed knowledge of storage protocols: iSCSI, NFS, SMB
* Expertise with network troubleshooting and tools, e.g., traceroute
* Prior working experience with AWS, e.g., AWS CloudFront, Lambda@Edge, SES, AWS Elemental Media services
* Experience with Cloud architecture patterns and distributed computing concepts