We are seeking a dedicated and detail-oriented Credit Controller to support our team at The Brightwater Group. This role plays a vital part in managing customer accounts, ensuring prompt payment collections, and maintaining accurate financial records.
Key Responsibilities
* Maintain and manage customer ledgers, recording debts, communications, queries, and resolutions.
* Ensure timely collection of outstanding payments and accurate debt recording.
* Negotiate and resolve outstanding debt cases with both internal and external stakeholders.
* Accurately update customer account details and maintain comprehensive case notes.
* Collaborate with internal teams to facilitate effective debt resolution.
* Handle payment disputes, working closely with collections and credit control teams.
* Perform cash allocation and account reconciliation as required.
Essential Qualifications
What We're Looking For:
* 1-2 years of experience in credit control or a similar financial role.
* Strong verbal, written, and negotiation skills.
* A commitment to excellent customer service.
* Comfortable handling incoming and outgoing customer calls. Ability to work within KPIs and cash collection targets.
Skills
* Credit Control
* Customer Skills
* Customer Service
Benefits
Pension Fund
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Accounting/Auditing and Finance
Industries
Accounting