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Homeless Services, Regional Outreach Coordinator, Galway City
Client: COPE Galway
Location: Galway City, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 3f5c1b95d6fa
Job Views: 109
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Job Title: Regional Outreach Coordinator
Reporting to: Day Centre Manager
Date of Issue: August 2024
The Role
The Regional Outreach Coordinator has overall responsibility for the leadership and operation of COPE Galway's Pilot Regional Outreach service for people who are rough sleeping in Counties Galway, Mayo and Roscommon, aligning it to the Organisation's existing City Outreach Service and ensuring the smooth operation of both. The Coordinator carries a client caseload and oversees the work of a Regional Outreach Project Worker as well as members of the Day Centre Team in relation to Street Outreach and a team of volunteers. They place a particular focus on the health needs of the client group and ensure that the team works in a culturally sensitive manner with marginalised communities, including Roma people. They focus on ensuring the provision of a high quality service in line with NQSF (National Quality Standards Framework for Homeless Services) and leading and supporting their team to work to their fullest potential. They have a role in mentoring and supporting their colleagues with an aim of collaboratively embedding the values of COPE Galway and a trauma informed approach within the service.
The Service
COPE Galway has operated a Street Outreach Service in Galway City since 2017. The aim of the Galway City Street Outreach has been to establish contact with people who are rough sleeping in the city, develop connections, and assist and signpost people to where they can access services and supports through homeless services. The frequency of Street Outreach is currently eight times per week, four mornings from 6.30am and 4 evenings after 7.30pm. During severe weather events, including when the Severe Weather Response operated by COPE Galway is activated, there is a targeted approach taken to engaging with and transporting people rough sleeping to safe shelter.
We are now extending the work of our Outreach Service for rough sleepers to Counties Galway, Roscommon and Mayo.
Duties and Responsibilities
The Regional Outreach Coordinator is responsible to the Day Centre Manager. Their key duties are:
Leadership and Management
* To lead Street Outreach and to build capacity within the staff and volunteer team
* To participate in the recruitment and induction of staff and volunteers as appropriate
* To line manage, develop and provide support and supervision to Outreach staff
* To support the rollout of Trauma Informed Practice in the service
* To model leadership behaviours and embed a positive values-led culture
* To contribute to the development of reflective practice in the service
Service Management
* To ensure the day-to-day operations of the service run smoothly and by the policies and procedures of COPE Galway
* To carry out administrative and financial procedures by organisation policies
* To ensure that administration and recording systems are developed in place and appropriately operated
Client Services
* To ensure a safe, welcoming and friendly service is established and maintained
* To develop and imbed a proactive and flexible approach to client engagement
* To ensure that assessments are carried out in a professional, sensitive and appropriate manner
Interagency
* To work effectively and in collaboration with the HSE about health needs and with the local authorities about housing needs
* To communicate effectively and respectfully with colleagues and clients
Health and Safety
* To ensure that health and safety standards are maintained and adhered to
General
* To work positively and effectively as a member of a team and the wider Organisation
* To participate in on-call management duties
Key Terms and Conditions
Frequency of Work: 37 hours per week, roster to be agreed with Day Centre Manager
Contract Period: 12 months
Salary/Pay-scale: Starting salary of €47,752 on a 7-point scale
Person Specification
The ideal candidate will have:
ESSENTIAL CRITERIA
* A minimum of three years experience of working with vulnerable communities
* A recognised third-level qualification (minimum level 8) in Social Care or a related field
* Leadership experience in a comparable area of work
Core competencies:
* An ability to develop and promote a culture of understanding, ownership and delivery of the Organisation's vision
* A commitment to collaborating with other agencies and services
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