Join to apply for the Reservation Agent role at Ashford Castle - part of The Red Carnation Hotel Collection
We are recruiting for a passionate and enthusiastic Reservations Agent to join our Reservation Team at our award-winning hotel.
Who are we? - Ashford Castle
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities, and a state-of-the-art spa.
Key Responsibilities Of The Reservations Agent Will Include:
* To handle guest enquiries relating to reservations, sales (if required) in a competent and efficient manner.
* To accurately describe all the bedrooms, services, and facilities in the hotel and be fully familiar with all room rates available.
* To respond to all Guests/prospective guests enquiries in a warm and friendly manner, ensuring that they are treated with courtesy and professionalism at all times.
* To be sufficiently familiar with travel agents and company co-ordinators who might place business with us.
* To proactively sell bedrooms at the best rate possible, ensuring that all opportunities for secondary sales e.g. upgrades, dinner, activities etc. are maximized.
* To answer the switchboard, directing calls appropriately, dealing with any queries that may arise.
* Handle all guest enquiries.
The Ideal Candidate For The Reservations Agent Position Should:
* Have hotel reservations experience.
* Be a good planner and self-starter.
* Be enthusiastic, revenue-driven with high attention to detail.
* Have a good understanding of the reservations process.
* Have the ability to maintain relationships with both internal and external clients.
* Be efficient and possess professional communication skills.
What's in it for you?
* Professional, award-winning training and development opportunities.
* Discounted accommodation rates with Red Carnation Hotel Collection.
* Annual Staff Appreciation Party and other Employee Recognition Events.
* Discounted rates with many local businesses and third-party service providers.
* Heavily subsidised accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
* Recommend friend and family bonus scheme.
* Two paid volunteering days each year.
* Holiday allowance increasing with length of service up to 25 days.
* Hotel based recognition incentives.
* Free access to Employee Assistance Programme.
Join us in this incredible new opportunity!
If this sounds like the Reservation Agent role is for you, then please apply today!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Administrative and Support Services
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