Job Description
RSA Insurance is a purpose-driven business that helps people, businesses, and society prosper in good times, and be resilient in bad times. We live our values of Integrity, Respect, Customer-driven, Excellence, and Generosity in everything we do.
We empower our customers to make a difference in their lives, and the same goes for our employees. We're proud to have 32 different nationalities represented in our workforce, which brings diverse perspectives and creative ideas to solve complex problems.
We're part of the Intact family, with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.
Culture and Community
We provide an open and honest workplace where everybody contributes, and every view is listened-to and respected. Generosity is in our DNA and guides our people to help others, protect the environment, and make our communities more resilient.
Digital Customer Experience
At 123.ie, digital customer experience sits at the heart of everything we do. We've embarked on a digital evolution journey and require a passionate Digital Product Lead to join the team.
In this role, you'll be accountable for developing a team of Agile Product Professionals who are responsible for rolling out and improving our digital platforms. This team champions the customer, ensuring all new product developments and initiatives improve our digital customer experience while supporting business objectives.
This is a unique role that suits an individual with a strong business sense who can think strategically and has proven leadership skills.
Key Responsibilities:
1. Vision and Strategy
* Contribute to the development of Business Strategy. Develop a backlog of critical initiatives to deliver against the business strategy, ensuring the backlog is achievable and understood by the product professionals on your team.
* Establish a Strategic Product Framework that supports the delivery of the Business Strategy. This framework will be developed and implemented within Digital but must be a framework that establishes a product-led way of working for the entire organisation.
* Gather vital collaborator agreement to ensure the Strategic Product Framework is embedded within the organisation.
2. Accountable for prioritisation of strategic backlog.
* Help establish the right product management processes. Agree with the team members on goals used to manage products, how product strategy work is done, how often product strategy and roadmap are reviewed, how critical metrics are selected, and how product backlog refinement is carried out.
* Lead a team of Product Professionals (circa 7 people).
* Develop individuals on the team. Help them get better at product management and grow as product professionals.
* Remove impediments team members face and act as an escalation partner for problems individual product people cannot solve.
* Set clear expectations and agree on specific, measurable, and outcome-based goals.
3. Processes
* Work with the Squad Scrum Master to mature Agile WOW in line with the Product Management Framework.
* Establish processes for MVP identification, incremental value-driven delivery, and measuring success at Stop, Continue, Pivot moments.
* Work with business leaders from across RSA to understand their needs and drivers and promote the Customers viewpoint with those same leaders.
* Continuously improve collaboration across multiple functions within RSA to deliver better results for our customers.
4. Market
* Responsible for supervising the Irish Insurance landscape to understand market trends enabling the development of unique product propositions for our customers.
Requirements:
* Min 5 years proven experience in a product role.
* Qualifications in marketing, project management, web development or behaviour science preferred.
* 3 years+ experience working within Agile frameworks and with Agile teams.
* Ability to lead cross-functional collaborators to deliver on key initiatives.
* Ability to act as a mentor and coach to other Product Owners and Business Analysts on the team.
* Evidence of leading a digital project from initial concept through to launch.
* Good understanding of digital technology and its evolution.
* Analytical thinker comfortable making data-driven decisions.
* Work experience in a financial services company an advantage but not essential.
* Proficient in all MS suite of tools.
Regulatory Requirements:
* If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.