Head of Project Management (Data & Media Agency)Adaptive & Co. is a leading Analytics, Technology, and Performance Marketing Consultancy that empowers organisations through data-driven insights and decision-making. As a Certified Google Marketing Platform Partner, we deliver exceptional value through analytics, measurement, insights strategy, and data activation solutions for some of the world's most recognised brands.The RoleWe seek an experienced Head of Project Management to join our team and lead our project management operations. This position will oversee the successful delivery of complex consulting, technology, and media programmes for enterprise clients whilst managing and developing our project management team. The Head of Project Management will establish project management excellence across the organisation, optimise delivery processes, ensure exceptional client satisfaction, mentor a team, and drive business operations, including project profitability, forecasting, and staff utilisation.Key ResponsibilitiesStrategic Leadership & Business OperationsDevelop and oversee the agency's overall project management strategy and operations, aligning them with business goals and client needsDrive innovation in our delivery approach to maximise efficiency and client valueDrive business operations, including project and client profitability, staff utilisation, and operational efficiencyServe as the ultimate escalation point for client projects and provide executive-level guidance to resolve issuesBuild and maintain relationships with key client stakeholdersDelivery ExcellenceOversee a portfolio of enterprise client engagements, ensuring consistent delivery of high-quality solutions that exceed client expectationsCreate project blueprints, roadmaps, and resource schedules across multiple teamsImplement robust project governance frameworks to ensure on-time, on-budget deliveryDevelop standardised reporting systems to provide transparency on project status, risks, and performance metricsEstablish and maintain best-in-class project management methodologies, tools, and processesManage, mentor, coach, and develop a team of Project Managers to foster professional growth and excellenceDevelop and execute a strategy for scaling the project management team, including hiring plans, team structure, and growth roadmapCreate comprehensive onboarding and training programmes for new project managers as the team expandsEstablish clear career progression paths and succession planning for team membersConduct regular performance reviews and create individual development plans for team membersCollaborate with department heads to optimise cross-functional team performanceIdentify skill gaps within the project management function and implement training programmesCommercial ManagementOversee project profitability across the client portfolio and drive financial performanceDevelop accurate forecasting models for resource planning and revenue recognitionIdentify and pursue opportunities for project scope expansion and additional revenue streamsCollaborate with sales teams on proposals and pitches for new business opportunitiesScope and cost projects whilst also supporting business development initiativesOrganisational DevelopmentChampion continuous improvement initiatives across delivery teamsEstablish and document scalable, repeatable processes to drive operational efficiency and accommodate team growthCreate knowledge management systems and documentation that facilitate easy onboarding and knowledge transferDevelop and track key performance indicators (KPIs) for the project management functionImplement change management strategies to support organisational growth and evolutionIdentify and implement technology solutions to enhance project delivery capabilitiesBuild cross-functional relationships and advocate for project management needs at the leadership levelQualificationsExperienceBachelor's degree required; Master's degree or PMP certification preferred5+ years of experience in digital analytics, marketing technology, or related fields5+ years in a senior project management or programme management roleProven track record leading enterprise-level data or marketing tech solutionsExperience managing, developing, and scaling teams of project management professionalsExperience optimising resource allocation and managing constraints in growing organisationsTrack record of successfully mentoring junior project managers into senior rolesExperience navigating transitions from small to mid-sized team structuresAgency experience strongly preferredTechnical KnowledgeKnowledge of project management methodologies (Agile, Waterfall, Hybrid approaches)Proficiency with project management and resource planning toolsExperience with financial management systemsStrong understanding of digital analytics platforms and the Google Marketing Stack: Google Analytics, Google Tag Manager, BigQuery and Google Cloud, Looker Studio, and Google AdsFamiliarity with MarTech platforms: CRM systems (HubSpot, Salesforce), Data Warehouses (Amazon, Azure, Snowflake), Visualisation tools (PowerBI, Tableau) and Ad platforms (Meta, TikTok, LinkedIn)SkillsExceptional leadership capabilities with the ability to inspire and motivate teamsOutstanding client relationship management and communication skillsStrategic thinking with ability to translate business objectives into actionable plansStrong problem-solving abilities and decisive decision-makingAdvanced negotiation and conflict resolution skillsExcellent time management and ability to prioritise effectively in a fast-paced environmentExperience in developing and implementing resource optimisation strategiesChange management expertise to guide teams through periods of growthCommercial awareness and business acumenStellar communication skills – articulate, concise, and confidentExceptional attention to detailWhat We OfferCompetitive salary and performance-based bonus structureCollaborative and innovative work environmentOpportunity to work with leading global brandsHybrid working arrangement25 days annual leaveWeekly knowledge sharing and upskillingThis is a unique opportunity to shape and grow a critical function at a dynamic, rapidly growing company. As the Head of Project Management, you'll have the autonomy to build systems and processes that will scale with our business while delivering exceptional results for our clients.Seniority levelExecutiveEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustriesTechnology, Information and Internet
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