Job Description:
Job Title: Junior Systems AdministratorLocation: Dublin, IrelandSalary: 30,000 - 33,000Reports to: Contracts Manager
Job Overview
We are seeking a highly organized and motivated Junior Administrator with at least one year of experience updating and maintaining CRM systems, preferably within the fire safety industry. The ideal candidate will play a vital role in supporting the administrative functions of our team, ensuring accurate data management, and contributing to the smooth operation of the company.
Key Responsibilities
CRM Management
Update and maintain the company's CRM system with accurate and up-to-date client, project, and compliance information.Ensure data integrity by regularly auditing the CRM for errors or inconsistencies.Generate reports and extract data from the CRM system as required by management.Administrative Support
Assist with day-to-day administrative tasks, including handling incoming calls, emails, and correspondence.Organize and maintain digital and physical filing systems.Support the preparation of client documentation, including proposals, contracts, and compliance certificates.Compliance and Documentation
Ensure all client records meet regulatory requirements for the fire safety industry.Coordinate with team members to collect and upload relevant compliance documentation into the CRM system.Team Coordination
Collaborate with the sales, operations, and compliance teams to ensure seamless communication and workflow.Provide scheduling and coordination support for meetings and site visits.Customer Service
Serve as a point of contact for clients, addressing general inquiries and redirecting more complex issues to the appropriate department.Follow up with clients to ensure satisfaction and maintain excellent relationships.
Requirements
Experience: Minimum 1 year of experience working with CRM systems, ideally in a fire safety or compliance-focused company.Technical Skills:Proficiency in using CRM platforms (e.g., Salesforce, HubSpot, or similar).Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).Industry Knowledge: Basic understanding of the fire safety industry and its compliance requirements is highly desirable.Organizational Skills: Exceptional attention to detail, time management, and the ability to prioritize tasks effectively.Communication: Excellent written and verbal communication skills.Team Player: Strong interpersonal skills with the ability to collaborate effectively within a team environment.Problem-Solving: Proactive and able to address issues independently when needed.
Preferred Qualifications
Familiarity with fire safety regulations and standards, such as BS 5839 or related guidelines.Experience in generating reports and creating dashboards within a CRM system.Previous experience in a customer-focused role is an advantage.
What We Offer
Competitive salary and benefits package.Opportunities for professional growth and development.A supportive and collaborative work environment.Training and onboarding to help you succeed in your role.
Required Skills:
Site Visits
Sales Operations
Team Player
Safety Regulations
CRM
Organizational Skills
BASIC
Attention To Detail
Excel
HubSpot
Regulatory Requirements
Data Integrity
Communication Skills
Data Management
Onboarding
Salary
Auditing
Interpersonal Skills
Filing
Regulations
Records
Scheduling
Preparation
Documentation
Time Management
Customer Service
Microsoft Office
Sales
Training
Communication
Management