Want to make an impact? We offer that
Due to continued growth, we are currently hiring a Deskside Support Engineer to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.
Are you intrigued? Do you want to learn more?
A snapshot of your key responsibilities as Deskside Support Engineer would be:
1. Install, upgrade, support, and troubleshoot Windows, Office 365, and other client desktop applications.
2. Install, upgrade, support, and troubleshoot peripherals such as printers, mobile devices, and other authorised equipment.
3. Configure desktop hardware to meet client corporate standards.
4. Manage support requests via the call management system, ensuring accurate documentation of issues and their resolution.
Requirements:
1. Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
2. A minimum of 1-2 years’ experience in a similar technical support role.
3. Proficient in supporting Microsoft Windows.
4. Experience with Microsoft 365 and Microsoft Teams Collaboration and Telephony.
5. Familiar with Active Directory user/group security configuration and Group Policy management.
6. A solid understanding of the ITIL framework and related processes.
7. Experience with laptop imaging, application deployment, and onboarding processes.
8. Knowledge of ICT purchasing and stock control.
9. Strong interpersonal and communication skills.
10. Customer-focused approach.
11. Effective problem-solving skills.
So, are you ready to join our team?
It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.
Opportunity type: Contract (6 months initially), Part-Time, Limerick
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