We are seeking highly fluent German speakers to fill a variety of roles in Administration, Account Management, Sales, Customer Service, Digital Marketing, IT Support, and Social Media.
Sales and Account Management Roles
Key Responsibilities:
* Develop growth strategies and plans
* Gain an in-depth knowledge of business products and value proposition
* Identify and map business strengths and customer needs
Customer Support Roles
Key Responsibilities:
* Respond to customer queries in a timely and accurate manner via phone, email, or chat
* Identify customer needs and assist customers with specific features
* Analyze and report product malfunctions
Technical Support Roles
Key Responsibilities:
* Research and identify solutions to software and hardware issues
* Diagnose and troubleshoot technical issues, including account setup and network configuration
* Evaluate unresolved issues and escalate to internal teams as necessary
* Provide prompt and accurate feedback to customers
Online Operation/Digital Marketing Roles
Key Responsibilities:
* Set digital marketing strategies using necessary tools (e.g. website, emails, social media, and blogs)
* Research products, services, and current strategies to identify new opportunities
* Analyze web traffic metrics and suggest solutions to boost online presence
Social Media Content Review Roles
Key Responsibilities:
* Ensure quality issues and defects are properly identified, documented, tracked, and resolved
* Monitor, assess, and challenge team productivity to ensure targets are met
* Identify and develop ad hoc reports to identify process improvements
What We Offer
- Competitive salary package for Junior or Senior candidates
- Comprehensive people development plan with corporate benefits
- Entry-level roles requiring no experience
- Hybrid/Remote positions available
- Opportunity to work with top tech companies worldwide