Our client, a luxury five-star hotel based in Kilkenny, is seeking a Sales Manager to maximise the hotel's potential profits.
Purpose of the Role
To work closely with the Director of Sales and Marketing, along with the Property Sales team, to organise event business and boost property sales across all segments.
Key Objectives
* To deliver high-quality service to MICE and other group business
* To organise events with clients and carry out associated administration in a timely and effective manner
Focus Areas
* Manage key accounts/key prospects and active accounts to ensure maximum yield in line with hotel budgetary objectives
* Maintain valid call objectives and relevant action plans for each key account/key prospect
* Compile and execute monthly sales action plans with budgets as agreed with DOSM
* Personally make appointments and conduct telephone research on a weekly basis
* Work closely with local DMCs, maintaining relationships and driving business into the hotel
* Proactively identify opportunities, arrange and manage familiarisation trips in line with business needs
* Create and pursue innovative ideas for revenue generation
Responsibilities
* Conduct sales trips as requested to the UK, EU, and International
* Attend Failte Ireland/Tourism Ireland Events in the MICE market
* Be responsible for sales of MICE and residential groups, including all Events spaces
* Be responsible for the entire sales process of meetings, conferences, banquets & groups within the hotel
* Ensure all enquiries are answered within 8 hours if received before 12 noon and 24 hours or less if received after 12 noon
* Ensure all offers are followed up personally within 24-72 hours after initial proposal is sent
* Issue Contracts for confirmed group bookings and ensure deposit schedule is executed
* Ensure accuracy and integrity with diary management function in Opera
* Prepare, update, and file all correspondence relating to conference sales and conference confirmations
* Assist in preparing conference bills correctly
* Provide input to assist in the compilation of weekly Group conversation report
* Monitor reasons for group cancellations
Traits and Skills
A Sales Manager with excellent communication and interpersonal skills, experience in managing multiple accounts, and a proven track record of success in the hospitality industry. Competencies include:
* Sales and marketing strategy development
* Customer relationship management
* Event planning and coordination
* Diary management and scheduling
* Team leadership and collaboration