Job Title:
Technology Service/Incident Manager
We are partnering with a leading global financial organisation in the technology space to find an experienced Technology Service/Incident Manager.
Key Responsibilities:
* Oversee incident management and resolution, ensuring compliance under the DORA framework.
* Assess incidents against DORA thresholds and notify key stakeholders promptly.
* Prepare regulatory notifications and ensure timely submission.
* Analyse recurring incidents and implement solutions to address root causes.
* Maintain documentation related to incidents, governance, and project deliverables.
* Collaborate with technology teams to improve communication and operational processes.
* Provide incident and problem management reports for key stakeholders.
* Facilitate onboarding of new applications, ensuring all necessary documentation is in place.
Requirements:
* Education: Undergraduate Degree or Technical Certification required; Graduate Degree preferred.
* Experience: 3+ years in Incident Management or Coordinator role, with exposure to IT service management frameworks.
* Technical Skills:
o Strong understanding of IT infrastructure and application platforms.
o Proficiency in creating infographics, presentations, and documentation.
o Familiarity with tools like Jira, Confluence, and incident management systems.
* Competencies:
o Exceptional communication skills, with the ability to simplify technical concepts.
o Strong organisational skills and ability to manage multiple incidents effectively.
o Experience engaging senior executives and cross-functional teams.
Benefits:
* Hybrid Working Model: Flexible arrangement with only 1 day per week required on-site in Dublin 2.
* Holidays: 25 days annual leave + public holidays, with option to buy/sell up to 5 additional days.
* Pension: 8% cash pension allowance added to salary.
* Health & Insurance:
o Comprehensive Private Medical Insurance (cover for dependents available at reduced cost).
o Life Assurance at 4x base salary.
o Permanent Health Insurance.
This exciting opportunity offers a chance to work with a dynamic team, supporting critical IT operations and driving improvements in communication strategies.