Customer Service Representative - Italian and Spanish Speaking
This role is a key part of our team, providing information to customers on pension payments, payment methods, and other miscellaneous queries.
Duties and Responsibilities:
* Provide information on pension payments
* Handle requests on missing payments
* Provide information on previous payment
* Provision of information on cheques
* Provision of movements carried out
* Provide information on payment methods
* Provide consultancy concerning the most efficient methods of payments available
* Provide customers with information on the choice of payment methods
* Process changes to instructions regarding payment tools
* Handle questions on international payments
* Process changes of personal data and customer addresses
* Process changes on payment preferences
* Handle enquiries on payment methods, Western Union and cheque payments.
* Provide information on miscellaneous queries
* Handling queries relating to proof of life procedures
Desired Minimum Requirements:
* Education and Experience: At least 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
* Excellent knowledge of Microsoft Office products
Essential Skills and Abilities:
* Ability to function in a fast-paced environment where standard of quality and timeliness are established
* Must possess excellent PC skills
* Must be goal orientated
* Ability to speak, read and comprehend required language(s), including English and possess good verbal communications skills
* Must possess superior listening skills
* Ability to deliver information at customer's knowledge level in an understandable manner
* Strong interpersonal skills and ability to think independently and follow through effectively
* Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
* Must be numerate and possess excellent attention to detail
Benefits and Perks:
* Hybrid-working model (Currently Remote, subject to change)
* Training & Development
* Internal career progression opportunities
* Employee assistance programme (EAP)
* Hive medical cash plan
* PRSA Scheme
* Employee engagement initiatives
* Bike to work scheme
In this role, you'll play a crucial part in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
We're an equal opportunity employer, championing diversity and equality in our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.