Description
R&D Escalation Engineer plays a pivotal role in Varonis Systems, the leader in unstructured and semi-structured data governance software.
The goal is to protect companies' most sensitive information from insider threats and cyberattacks by analyzing, securing, managing, and migrating their volumes of unstructured data.
Key Responsibilities:
* Diagnose, troubleshoot, and replicate customer issues, research, identify, and deliver solutions to them.
* Analyze, diagnose, and debug complex customer issues.
* Create and implement fixes.
* Take ownership of escalations and drive towards resolution.
* Act as a technical focal point in cooperative relationships with other internal groups.
* Work closely with our software development teams from various product components to deliver success.
* Acquire both broad and in-depth product knowledge.
* Create and improve documentation to train support engineers to resolve support cases.
* Demonstrate strong interpersonal and communication skills.
* Pull for solutions and interact with people from various other teams.
Requirements:
* At least 3 years of hands-on (full stack) experience with strong Backend experience, working with a multi-threaded environment and on large scale using C++ – Mandatory.
* Experience in C#, .NET – Significant advantage.
* Developing using Microsoft SQL, T-SQL.
* Strong troubleshooting skills.
* Great interpersonal skills.
* High sense of urgency.
* Ability to solve a complex problem in a timely manner.
* Fast technology adaptation.
* Independently driven, proactive, accountable, reliable, team player.
Desirable Skills:
* Experience in Angular, NodeJS, TypeScript.
* Develop reporting infrastructure and reports using Microsoft Reporting Services.
* Experience with windows internals (Win API).
* Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO).
* Solid understanding of data structures, design patterns, and algorithms.
* Experience with large-scale software projects.