UKI Business Consulting - Customer Transformation - Customer Technology, Senior Consultant Location: Dublin 2
Other locations: Anywhere in Country
Date: 6 Mar 2025
Requisition ID: 1589690
Business Consulting – Customer Transformation – Customer Technology, Senior Consultant Location: Dublin 2
Other locations: Anywhere in Country
Available for Work Visa Sponsorship: Yes
Business Area: Business Consulting - Customer Transformation
Contract Type: Full-Time
The Team and the opportunity Customer Transformation helps clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies, operating models, digital solutions, user-centric services, and optimized products, experiences, marketing and sales.
We are seeking a dynamic and experienced Customer Technologist (Process/BA/Product Owner/Management) to join our Business Consulting – Customer Technology.
You will collaborate with clients to scope, design, and implement customer technology/ innovation solutions to drive optimal business decisions and outcomes.
Your key responsibilities Participate in the full project lifecycle (waterfall, hybrid, agile) from initial research and business case development to project planning, execution and close-out in customer facing role.
Utilise your skills in the areas of technology, product management and agile implementation support.
Perform business analysis tasks such as requirements gathering, prioritisation, and data analysis.
Engage with senior client stakeholders to drive business outcomes by facilitating workshops and collaborating on projects aimed at enhancing organisational results and customer experience.
Work with developers, designers, business analysts, and testers to deliver customer-centred technology solutions, digital transformations and design-led innovation.
Support the development and implementation of front office/ customer-facing transformation, omnichannel transformation and CRM implementation projects.
Design and optimize business processes, including Lean and Process Improvement methodologies and process mapping.
Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences.
Skills and attributes for success Analytical & Problem Solving Skills: Ability to analyze and interpret data to identify trends and insights.
Communication Skills: Excellent verbal and written communication skills to interact with stakeholders and present findings clearly.
Attention to Detail: High level of attention to detail to ensure accuracy in process documentation and analysis.
Technical Proficiency: Familiarity with business process modelling tools and software (e.g., Microsoft Visio), CRM platforms (e.g.
Microsoft Dynamics, Salesforce etc.)
and tools to support the role of Product Owner (e.g.
Microsoft Azure).
Project Management: Basic understanding of project management principles and agile methodologies.
Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
Customer Focus: Understanding of customer needs and the ability to design processes that enhance customer experience.
To qualify for the role, you must have A minimum of 4-5 years of experience in customer experience at Senior Consultant Level.
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Ability to think critically and challenge existing processes to identify areas for improvement.
Basic understanding of Lean, Six Sigma and Agile principles and methodologies.
Excellent presentation and facilitation skills.
Understanding of Martech, CRM platforms (SF, SAP, Microsoft dynamics etc.
), CPQ and data & analytics.
Understanding of digital and emerging technology.
Commitment to continuous learning and improvement in business process design and optimisation.
Product Owner/ Scrum Master/ Product Manager delivery experience applying agile and waterfall methodologies.
What Working At EY Offers We offer a competitive remuneration package.
Our comprehensive benefits package includes support for flexible working and career development.
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.
We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
That's Why, EY.
Apply now.
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