Senior Client Order Management Coordinator
A world-class manufacturing environment offers a unique opportunity for an ambitious and experienced Senior Client Order Management Coordinator to further develop their career and gain excellent experience.
The Role:
This position will serve as a support to the Customer Support Manager for order fulfilment and customer support activities. The Senior Client Order Management Coordinator will be a liaison between customers and regional support teams, and the global fulfilment team to ensure that the entire order process is completed accurately, on time and to customers' complete satisfaction.
Responsibilities:
* Coordinate with customers, regional support teams, and the global fulfilment team to provide quotations, process orders/shipments, manage the daily shipping schedule, and ensure that all orders are promptly and accurately processed and shipped to meet all customer requirements.
* Coordinate logistics with shipment carriers and freight forwarders for customer orders, ensuring associated documents meet relevant regulations; maintain associated reports.
* Communicate, interact, and collaborate with other departments and regional support teams to document and manage customer requests to ensure timely completion.
* Support the customer satisfaction program to obtain relevant feedback from customers that can translate into meaningful improvements.
* Liaise with customers and regional support teams on delivery-related nonconformance issues, raising appropriate corrective actions as needed.
* Update and create SOPs to reflect current procedures, seek to continuously improve processes and efficiency.
* Maintain and develop ERP system (functionality, operation, pricing, and data quality) to meet the company's growing needs.
Requirements:
* 5+ years of relevant work experience, with knowledge of order processing and commercial trade practices.
* Excellent written and verbal English communication skills.
* Expertise with MS Office Suite tools, including Word, Excel, and PowerPoint, as well as ability to become facile with customer e-procurement systems.
* Experience in SAP or similar ERP systems desirable but not essential.
* Strong organisational and troubleshooting skills, and attention to detail is essential.
The Offer:
This role is being offered on a permanent basis with an excellent salary at a senior level to reflect the complexities and responsibilities of this role, with benefits & overall package flexible depending on candidate qualifications & career experience.
This role will be fully onsite in Shannon, with an opportunity for hybrid mix in the future.