Job Description
Abbott's EMEA Finance Shared Services centre is based in Cherrywood, Dublin, and provides processing and expertise to Abbott divisions and affiliate companies across EMEA. The core services include Record to Report, Order to Cash, Source to Pay, and Master data management.
Digital Transformation Manager Role
We are recruiting a Digital Transformation Manager to be based in Dublin. The successful candidate will be responsible for advancing the global Intelligent Automation strategy and roadmap, in alignment with the company's overall digital strategy and Corporate Finance (CFS) goals.
This role involves identifying fit-for-purpose digital solutions to implement process and operational efficiency across the CFS organisation in collaboration with Business Technology Services.
Key Responsibilities:
* Provide oversight to deliver Robotic Process Automation (RPA) unattended solutions, aiming to drive a return on investment by automating tasks from colleagues to be performed by robotic solutions.
* Continuously improve business processes to manage RPA development and support of active bots, including strategic planning, pipeline development, project management, and technical oversight to ensure solutions are scalable and maintainable.
* Provide training and guidance to CFS colleagues to facilitate high-quality Business Requirement Documents (BRD), test plans, and User Acceptance Testing (UAT).
* Contribute business input and prioritisation to the monthly Sprint Planning process, as well as effective reporting, such as monthly bot performance, ServiceNow tickets, project plan status, and cost management/reconciliation.
* Support incremental Robotics Desktop Automation (RDA) / Citizen Developers attended solutions, with clear capacity savings identified and translated into clear ROI.
* Assess the effectiveness of the RDA program, citizen developers, and report out on this effectiveness quarterly.
* Enable operational management (and ownership) of the Digital Workers as part of the CFS Virtual Hub, including training and licence allocation, and coordinate, support, and drive the RDA Academy to grow the number of Citizen Developers.
* Conduct benchmarking/technology fore-sighting to explore new developments in automation.
* Advance the automation toolkit through identification and selection of new automation tools, considering effectiveness, efficiency, and improved customer experience.
* Investigate potential new solutions and technologies and provide insights on technology trends to solve process issues and pain points, working closely with key stakeholders to build a business case for investment.
Leadership Responsibilities:
* Lead a small cross-functional team of employees and contractors for project planning, scheduling, monitoring, and reporting of projects.
* Develop implementation plans, conduct risk assessments, and develop contingency plans to accommodate unforeseen events.
* Manage resources effectively, including tools, software, and any external support needed for the project.
* Prepare and present project progress reports and track budgets.
* Identify problems, their resolution, trends, and their impact on project success, and propose recommendations for action.
Requirements:
* Experience in large multinational companies as a Digital Transformation Manager/Specialist, Business Process Excellence, project manager, or Product Owner.
* 5+ years of relevant experience, with a digital background, related to business processes/services, with the ability to identify and establish business cases for new digital technologies.
* Lean/Six Sigma/Business Process evaluation experience.
* Certification in relevant technologies, such as RPA tools like UiPath, Blue Prism, or Automation Anywhere, would be beneficial.
* Experience with Agile methodologies and project management certifications, such as PMP or PRINCE2, to manage complex projects.
* Proven experience in process evaluation and re-engineering within finance operations.
* Experience delivering business change in areas such as Digital/Technology/Process implementations, transformation using Business Intelligence, data analytics, and visualization tools, Robotic Process Automation, AI, and other emerging technologies.
* Ideal prior leadership experience, with a proven ability to lead and mentor teams, fostering a culture of continuous improvement and innovation.
* Highly developed facilitation and negotiation skills, with the ability to resolve conflicts and develop win-win relationships in cross-functional, highly collaborative initiatives.
* A track record of driving projects and programs, with experience in driving process reviews and re-engineering projects to deliver process efficiency.
* Ability to translate strategy, vision, and long-term goals into practical targets and objectives, with strong analytical and problem-solving skills.
* Understanding of the finance and accounting technology landscape and key trends in this space.
* Experience in funding/investment opportunities and building business cases to support the strategy roadmap.
* Strong communication skills to effectively convey technical concepts to non-technical stakeholders.