The Company
An award-winning medical device and patient services company with a large presence in the Irish market.
The Role
Reporting to the Nurse Manager, key responsibilities include:
* Providing support and education to patients via the nurse helpline.
* Setting up initial therapy in the clinical room.
* Conducting CPAP follow-up clinics and coordinating with sales management, marketing, and other corporate departments.
* Offering telephone support to patients remotely using Remote Monitoring Technology.
* Managing and addressing both existing and new patient inquiries comprehensively.
* Utilizing Remote Monitoring Technologies to ensure patient compliance.
* Collaborating with physicians, technicians, and nursing staff in hospital settings as needed.
* Supporting the clinical sales support team.
* Interacting with teams including Customer Service, Warehouse, and Accounts.
* Enhancing efficiency in current workflow practices.
* Committing to delivering quality patient-focused services alongside team members.
* Handling all administrative tasks and updating patient records in online Patient Management Systems.
* Programming, dispatching, and downloading sleep diagnostic data, and sending it to physiologists and hospitals.
* Updating the allocation of devices in the relevant systems.
* Uploading and creating patient files.
* Serving as the point of contact for referring hospitals.
* Organizing the dispatch of oximetry devices for both current CPAP patients and new patients.
* Working on monthly KPIs and regularly reporting on progress.
Requirements
To be considered for this role, you must be a registered nurse. Respiratory experience/knowledge is an advantage but not a requirement.
Culture
We are an excellent company that has won awards for our management approach. Our team is genuinely supportive, and we have a great working environment.
Package
We offer a competitive salary based on experience, plus a 10% bonus and profit share. Additional benefits include:
* Pension scheme.