Job Title: Branch Customer Experience Champion
We are looking for a talented individual to join our team as a Branch Customer Experience Champion. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
About the Role:
* Support the efficient delivery of business objectives and day-to-day branch operations in a compliant manner.
* Develop your skills through participation in our Collaborative Customer Conversations program.
* Become familiar with our Customer Segmentation Strategy and take part in in-branch and localised promotional activities.
Responsibilities:
1. Provide an excellent level of customer service and advise customers throughout their product/financial needs journey.
2. Take ownership and deal with customer queries in an effective, professional, and compliant manner.
3. Generate and execute sales from lead (where qualified) to fulfilment in accordance with the Omni-Channel ethos.
4. Assist with sales campaigns, including post-sales fulfilment, administration, and follow-up tasks.
5. Avoid cash handling issues and perform duties in accordance with policies, procedures, while living our values and standards.
6. Maintain knowledge of regulatory codes and legislation impacting on day-to-day work.
Requirements:
* Essential QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours.
* Strong interpersonal and communication skills, with a commitment to providing an outstanding customer experience.
* Proven sales, customer service, or clerical experience in a regulatory compliant environment.
About Us:
As one of Ireland's leading retail and SME banks, we pride ourselves on delivering innovative products and services through an evolving digital landscape.