We’re looking for a Senior Customer Success Manager to join our Customer Success team in Helsinki or Dublin!
In this role you will:
Manage a diverse client portfolio based in the DACH-Market
Help our customers achieve their desired outcomes and solve their challenges
Be a part of a world-class customer success organisation of 20+ professionals across North America, EMEA, and JAPAC
Your day-to-day work and responsibilities will include:
Ownership and responsibility to maintain and grow your portfolio of 50+ customers from the DACH region
Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs
Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us.
This role is for you if you have:
5+ years of relevant experience in customer success or similar customer-centric positions
SaaS, Agency, or Martech experience
Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately - achieve your goals!
Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers.
German language skills are a must, Portuguese is a plus.
Benefits we offer…
Competitive compensation package, including equity
Excellent work equipment
Health care benefit and leisure time insurance
Various external trainings to support your career development
Sports and wellbeing allowance
Benefits may vary depending on location. You’ll find more information at supermetrics.com/careers#benefits.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel