About the Role
As a Duty Manager, you will support the senior operational team to maintain the hotel's smooth operation and deliver exceptional experiences for our guests. You will oversee daily hotel operations, ensure every stay is memorable, and motivate a dynamic team to exceed guest expectations.
Your Benefits
* Pension Plan: Enhanced pension plan
* Hotel Discounts: Special rates on Leonardo Hotel rooms across the UK & Europe
* Recognition Scheme: Company-wide recognition scheme: earn vouchers for being your fabulous self
* Meal Allowance: Meals on duty
* Talent Referral Scheme: Earn a bonus for recommending a friend
* Celebrations: Regular celebrations including Thank You Week and Employee Awards Celebration
* Wellbeing Support: Access to the Company Pension Scheme, Life Assurance, and Wellbeing Support
* Training Programs: Ongoing job-related training programmes with clear paths for progression
Your Responsibilities
1. Greet guests and motivate the team in a proactive manner
2. Develop strong operational knowledge and work effectively across departments
3. Support other managers with interviews and recruitment processes
4. Coach and train new starters to ensure a smooth transition
5. Utilize excellent problem-solving skills to manage conflicts or complaints
6. Collaborate with local HR teams to host engaging activities and events
7. Prior experience working in a branded hotel or restaurant environment is preferred
Why Work with Us?
We prioritize the well-being of our colleagues just as much as we do our guests. As part of our team, you'll enjoy opportunities for genuine development and progression. To thrive here, you should be comfortable working at pace. With ongoing support, top-notch practical training, and clear pathways for advancement, you'll be poised for success in the Hospitality industry.
About Us
Built on decades of hotelier expertise, we operate over 270 hotels across the United Kingdom and Europe. With a presence in over 55 hotels across the UK & Ireland, and plans for significant expansion, it's an exciting time to join our growing family.