Requisition ID: 57751
Position Type: FT Permanent
Workplace Arrangement:
Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints globally.
We are seeking a Telesales Executive to join our team in Farranfore, Co. Kerry. The role requires working from the office five days a week.
Key responsibilities
* Cold calling; presenting the business in a professional capacity with both milk suppliers and non-milk suppliers while selling the features and benefits of our services.
* Manage outbound sales and service calls in line with agreed service levels.
* Increase customer awareness across our full product offering, while understanding customers’ business to best match their needs.
* Up-sell and cross-sell products from the extensive product portfolio.
* Manage delivery size and frequency to ensure efficient use of warehouse and transport resources.
* Maintain regular contact with new and existing customers to ensure relationships are maintained for potential repeat business.
* Liaise with other internal stakeholders to resolve any customer issues promptly.
* Build effective relationships with customers and internal colleagues.
* Monitor and report on market and competitor activities.
* Manage sales administration in compliance with GDPR and regulatory processes.
* Support the sales team to increase product range and meet sales targets.
* Completion of weekly KPI sheet.
Qualifications and skills
* A minimum of 1 year of experience in a busy customer-focused environment.
* Ability to work as part of a team while also demonstrating initiative to take ownership when required.
* Competency in PC packages including the MS Office suite and Office 365.
* A dedicated focus on delivering exceptional customer experiences, combined with outstanding communication skills.
* The ability to work using initiative and to complete tasks to a high degree of accuracy and quality.
* A proven ability to work in a fast-paced environment with a varied and challenging workload.
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