Job Description
Our client, an international leader in the Supply Chain industry is looking for an experienced Logistics Operations Manager to join an operation in North Dublin for a permanent position.
Logistics Operations Manager
We have an excellent new position for an Operations Manage with one of the Worlds Leading Freight Forwarding companies and one of the great paces to work. This is an excellent opportunity to join a highly successful company with great prospects and which offers a strong work life balance.
Role Overview:
1. Promote, monitor and maintain an environment and culture the promotes Health, Safety, Quality and Output in a multi site environment
2. Provide excellent customer service & drive the same ethos throughout the business and team.
3. Interact with customers, on all levels to develop long term relationships.
4. Management of the operational teams and overall warehouse operations
5. Lead, motivate and develop a team to achieve site strategy and SLA's.
Duties and Responsibilities
6. Understand and manage all aspects of daily warehouse operations.
7. Granular understanding of SLA performance and associated root cause investigation for misses on a daily/weekly basis.
8. Ensure the team continually strive to exceed customer expectations.
9. Communicate effectively with customers & team members by telephone, electronically, or face to face.
10. Proactively organise workflow to meet customer timeframes.
11. Respond promptly to customer inquiries, investigate and solve customer's problems, which may be complex.
12. Ensure corrective action plans, if required, are communicated within the business and shared with the customer.
13. Proactive involvement in implementation process and correct set up of SLA/SOP Customer profile.
14. Ensure we are compliant with customer SOP/SLA, working with relevant production units.
15. Attend Customer scheduled operational and review meetings,
16. Strive to provide efficiencies in collaboration with other functional work groups.
Skills and Experience
17. Evidence of consistent excellence in Customer Service is essential
18. Proven success in leading a team, managing underperformers and staff development
19. Excellent operational knowledge - experience within a Contract Logistics/3PL environment a bonus.
20. Demonstrable ability of developing teams and driving change in an operational environment.
21. Strong Customer Service skills are essential.
22. Effective written and verbal communications skills.
23. Excellent organisational skills with an ability to prioritise and manage high workloads in challenging situations and meeting Customer deadlines.
24. A passion for service excellence and a commitment to be the best through attentiveness and responsiveness to the customer's needs.
25. High levels of energy, sound judgement and determination to achieve operational targets
26. Positive attitude, motivated and enthusiastic.
27. Good listener and communicator
28. Excellent relationship management and interpersonal skills.
29. Able to work on own initiative with strong attention to detail
30. Ability to give and receive positive and constructive feedback.
31. A problem solver, and able to resolve conflict and take ownership.
32. Trustworthy, efficient and consistent.
Qualifications/Education
33. Bachelor's degree in a relevant field a bonus but not essential
34. Previous experience as an Operations Manager,
35. Minimum 5 years' similar previous experience essential
36. Good level of Word and Excel.
37. Ability to motivate a team, work in a fast-paced environment and manage multiple deadlines essential.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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