Job Title: Community Operations Analyst - Lithuanian
Location: Dublin (Onsite)
Contract Type: Permanent, Full-Time
Work Model: Onsite (Sandyford, Dublin 18)
Working Hours: Flexible between 9 till 5.30 or 6 pm till 2 am with night premium
Language: English and Lithuania
About the Role:
We are seeking a highly skilled and motivated Community Operations Analyst to join our team at Covalen. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our community platforms.
Main Responsibilities:
* Assist our clients' community and help resolve inquiries empathetically, accurately, and on time.
* Become and remain knowledgeable about clients' products and community standards.
* Make well-balanced decisions and personally driven to be an effective advocate for our community.
* Display a strong bias to doing what's right.
* Investigate and resolve issues that are reported on clients' platform such as requests for account.
* Support and reports of potentially abusive content.
* Respond to user inquiries with high quality, speed, empathy, and accuracy.
* Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
About You:
We are looking for someone who is:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* Highly adaptable and positive approach to challenges.
* Able to make decisions.
* Able to solve problems.
* Effective Time management & Prioritization skills.
* Able to work as part of a team.
* Able to consistently hit KPIs on time.
Essential Competencies:
* Fluent in market language and English.
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Extremely reliable, consistent, and hard-working.
* Possion for ensuring a positive, safe user experience.
* Flexible in working in a faced-paced environment with different projects to work on.
* Able to learn new information in a short period of time.
Benefits:
We offer a comprehensive benefits package, including:
* Meals provided onsite during shift hours.
* Health Care.
* Extensive Training & Development.
* Free access to Group Scheme website.
* Free access to 24-hour Employee Assistance Programme (EAP).
* Free access to Wellness Programme.
* Tax Saver Scheme.
* Bike to Work Scheme.
Equal Opportunities Employer:
Covalen champions diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.