The Senior Sales & Operations Executive primarily handles day-to-day operational tasks providing essential support for sales activities. This role entails managing operational functions and supporting sales efforts. The responsibilities involve handling client interactions, following up on leads, making quotations and occasionally participating in client visits or events.
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
What will I be doing?
* Following up on leads and be in direct contact with clients conducting negotiations/amendments
* Making quotations and secure a high materialization rate
* Coordinating logistics and booking accommodations, transport, and activities.
* To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
* Ownership of tours and accountability for its quality and financial results.
* Making sure that the conditions of payment are respected.
* Negotiation with suppliers are important aspects of the job to be able to offer the customer the best product at the best possible price.
Your profile
What skills do I need?
* Fluency in English (both written and spoken); additional languages are a plus
* At least 3 years of relevant experience in a Scandinavian incoming agency or a similar role
* Strong knowledge of Scandinavian tourism suppliers and Scandinavia as a travel destination.
* Experience in sales, showcasing a track record of successful sales initiatives and client purchase
* Familiarity with sales support activities, client engagement, and lead follow-ups
* Effective communication and collaboration abilities for cross-functional coordination.
* Strong organizational skills and attention to detail.
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